OceanWP theme gives a technical difficulties Error

Hello,

Try to follow the below steps and check it fixes the issue or not –

1. Update PHP version if it is not PHP7
2. Increase the memory limit to 512M or higher – https://docs.oceanwp.org/article/56-increasing-memory-limit-to-php
3. Disable all plugins except Ocean Extra and check it works or not. If it works, then enable other plugins one by one to check for a possible conflict
4. Update all the plugins and theme to the latest version

Can you try to fresh install OceanWP theme + Elementor to check it works well or not on a fresh install?

Hi Amit
all of the ways have been testes but problem still exist
1. My Php version is 7.3
2. here is my PHP configuration

Current PHP version: 7.3
allow_url_fopen On
display_errors Off
error_reporting E_ALL
file_uploads On
include_path .:/opt/alt/php73/usr/share/pear
log_errors On
mail.force_extra_parameters no value
max_execution_time 30
max_input_time -1
max_input_vars 6000
memory_limit 512M
open_basedir no value
output_buffering 4096
post_max_size 128M
session.save_path /opt/alt/php73/var/lib/php/session
short_open_tag On
upload_max_filesize 512M
zlib.output_compression Off

3. I also deactivated all plugins and uninstall/Reinstall OceanWP many times
also changed the PHP version to others, but problem didn’t recovered
at the end I uninstalled OceanWp then deleted related Rows within database manually then reinstall OceanWP. unfortunately problem still exist

meanwhile OceanWp was on my site since it was lunched. I don’t know what happened that the theme crashed. I read all the forums and tested all the solutions but I am not success to overcome to the problem

at the end I ask the elementor support team to check my website and after their investigation, they mentioned problem comes from OceanWP

• This reply was modified 5 years, 5 months ago by Araz.

Do you have a pro plan? Can you activate the OceanWP (only with the Ocean Extra plugin) theme on your dev site and let me know so that I can check the issue?
Have you disabled the Elementor temporarily to check for a fix?

I deactivated Elementor plugin temporarily right now then OceanWP works without error
but I have to say I can’t do it for long term because all of my website was designed by elementor plugin
also I works both of them (ELementor + OceanWP) till one month ago

• This reply was modified 5 years, 5 months ago by Araz.

I understand. It seems there are some wrong settings somewhere on the site that is causing this issue. Without seeing the settings, it is difficult to tell exactly which settings causing it. Have you created a custom header template?