October 4, 2021 – Facebook down

  • ResolvedPlugin Author smashballoon

    (@smashballoon)


    3 years ago

    Currently, Facebook is experiencing technical issues, leading to related issues in our Facebook Feed plugin when trying to connect an account or display a new feed. As soon as Facebook has resolved the issue then your existing feeds should start updating again automatically.

    We apologize for the inconvenience. You may see error messages such as cURL error 6: Could not resolve host: graph.facebook.com or cURL error 28.

    John

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Facebook service has been restored and so connecting accounts and creating new feeds should work again as expected. Thanks for your patience! ??

    It looks like it’s down again, all my clients are getting the same error again one month after this post. Any idea what’s going on? https://graph.instagram.com/

    “This error message is only visible to WordPress admins
    HTTP Error. Unable to connect to the Instagram API. Feed will not update.
    Error connecting to https://graph.instagram.com/ http_request_failed – cURL error 6: Could not resolve host: graph.instagram.com
    Directions on how to resolve this issue
    Error: No posts found.
    Make sure this account has posts available on instagram.com.
    Click here to troubleshoot”

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @mdigitalff,

    Thank you for reaching out here. This is not caused by the same issue, but we are looking into this as it is affecting a small section of our users. This is also in relation to only Personal account connections for the Instagram Feed plugin and not the Facebook Feed here.

    This may take some time to be resolved and it may be on Instagram’s side of things. Please send us a support request on our website where we can then update you with possible workarounds and when this is resolved.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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