Odd error at checkout

Was this a one off error or have you seen multiple occurances?

Are there more details for that error on the WooCommerce > Status > Logs page in the “wc-ppcp” log file?

Another person just emailed me claiming the same error:

Api: /smart/api/order/24729866N17279801 returned ack: permission_denied (Corr ID: f3430001d410d) {“ack”:”permission_denied”,”message”:”Insufficient privileges”}

I have the log file available but not sure if it contains sensitive info (looks like it might) so can I email this to you instead? If so, what is the best email?

I do see some API errors like this:

2022-11-25T08:33:17+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED
2022-11-25T08:36:07+00:00 INFO Webhook received. Event: PAYMENT.CAPTURE.COMPLETED
2022-11-25T08:39:03+00:00 INFO Redirecting to checkout page. Required fields missing: Array
(
    [0] => billing_address_1_required
    [1] => billing_city_required
    [2] => billing_postcode_required
    [3] => account_password_required

That info is collected at checkout on my end so I’m not sure if perhaps people don’t have that in their PayPal account filled out causes the issue or what.

Hi @qwik3r

You can contact us here: https://paymentplugins.com/contact-us/

The Required fields missing notice is to inform the site admin that there are required fields on product or cart pages that aren’t allowing the payment to complete. So the plugin redirects the customer to the checkout page to complete all the required fields. If you’re offering PayPal on product pages or the cart page and don’t have the billing address export functionality enabled, that will happen.

I’ll email you, thanks.

Just wanted to see if you received my email, thanks.