Odnoklassniki bug – Profiles with the same e-mail cannot be linked

3 weeks have passed. The bug was not fixed. What’s the matter?

Hello,

sorry, missed this one! Thank you for the reminder.
Have you enabled the “Email” in the Odnoklassniki profile data settings in your OneAll account?

Best Regards,

Yes, of course, enabled. Screen (on Russian): https://yadi.sk/i/W02NUfN0oC4eGw

Hello,

that’s good, but I mean in the Odnoklassniki settings in your OneAll account.

Best Regards,

Where is it?
https://yadi.sk/i/sDym3VKTXelLtQ

Click on “Change requested data” and then tick the email there.

Please also take note of the message in the OneAll backend:

To obtain the user’s email address, you first have to send an email to [email protected] and ask to obtain the GET_EMAIL permission for your Odnoklassniki app. Once this permission has been granted, the user’s email address will be returned by the OneAll API.

I clicked on the button “Change requested data” and the “Email” checkbox is already checked there.
https://yadi.sk/i/R1HUnGsdFWBckw
Now what’s next?

To obtain the user’s email address, you first have to send an email to [email protected] and ask to obtain the GET_EMAIL permission for your Odnoklassniki app. Once this permission has been granted, the user’s email address will be returned by the OneAll API.

This is nothing specific to OneAll or the plugin. It’s a requirement by Odnoklassniki.

So I need to now write a message to Odnoklassniki technical support to solve this problem?

Yes. This is in fact no a problem. You just need to ask them once to get the permission.

I received GET_EMAIL today from Odnoklassniki tech support, but the original problem did not resolve. Screens:
https://yadi.sk/i/z0v87x-OxH4xow
https://yadi.sk/i/gnZJfNtVxomFeA

Hello,

could you please post a ticket in your OneAll account? We will then analyse the data retrieve from Odnoklassniki and check why you do not receive that information.

Best Regards,

@claudeschlesser, I did not understand what needs to be done.
I have my test account with email on the site https://psyholog.site/ The same email is specified in the settings of my account in Odnoklassniki. And I can’t link my site’s account with Odnoklassniki account.