Offer price microdata

The products do not have an established date for the start or end of the offer, but in the data of the facebook catalog it appears:
Offer Price End Date
2038-01-17T23:59+00:00
Offer Price Start Date
1970-01-29T00:00+00:00
Could it be related?

Hi @danielbmxd,

I understand you’ve removed sales prices from your store but they’re still showing on your Facebook catalog.

That’d mean your store’s updated catalog hasn’t been synced to the Facebook catalog.

Can you go to Marketing > Facebook > Product Sync (tab), click “Sync products”, then allow your products some time to sync to Facebook and see if that helps?

Let me know what you find so I can help further.

Hello, yes, I have synchronized manually, the normal price appears in the articles, but when I enter the file and see all the data, the discount price and the date mentioned above continue to appear, despite the fact that in woocommerce my product is without a price discounted or start date or end of offer. The connection seems to work as products created a couple of days ago are showing up on Facebook. When contacting Meta support and when they checked both the trading account and the web, they tell me that it would be a microdata problem

Hi @danielbmxd! Thanks for writing back!

Have you tried their microdata debug tool yet?

You can find it here: https://business.facebook.com/ads/microdata/debug

The catalog microdata debug tool helps keep the connection between your website and Facebook catalog up to date.

If the tool returns errors, feel free to paste them here, so we can double-check it with you!

My very best,

The tool returns the following errors:
A required field is missing: id
Products without “id” information can’t be uploaded. Please check that this field is included for each product in a separate, labeled column.
A required field is missing: price
Products need to have prices to run in ads. Include a price for each product in your data feed file and upload it again. Prices must include cost and an ISO currency code (for example: 10 USD instead of $10 for American dollars).

The price error in the tool only happens on variable products.

• This reply was modified 2 years, 9 months ago by danielbmxd.

Hey @danielbmxd

From the errors, could countercheck and confirm that all your products including their variations have a unique ID and that they all have set prices. Check on this article to see what Facebook requires: https://www.facebook.com/business/help/120325381656392?id=725943027795860

Thanks!

Hello, I have assigned a parent sku and sku to the variations, but the problem remains

Hey @danielbmxd

I would recommend disconnecting and reconnecting Facebook and then trying to update the products again.

Also, could you provide us with the following:

Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here.

Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks!

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The error log only shows empty test-log.log

Hi @danielbmxd

Thanks for sharing the system status report.

To make sure that price update is synced to existing synced products on Facebook, please try the following:

• Make sure that Facebook for WooCommerce logs is enabled here: WP Admin > Marketing > Facebook, example screenshot: https://d.pr/i/O6zYmM
• Increase your site PHP time limit from 30 to 120
• Clear WooCommerce transient data: WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
• Disable LiteSpeed Cache and Wordfence plugins temporarily
• Make another attempt to sync the products manually here: Marketing > Facebook > Product Sync (tab), click “Sync products”

Once all these steps done, if the problem persists, please grab the latest Facebook for WooCommerce log: WP Admin > WooCommerce > Status > Logs > Select – Log under drop-down (right side) > Click – View button

I hope that helps!

Let me know how it goes!