Office Outlook email formatting is a mess

  • Resolved robaxxx

    (@robaxxx)


    1 year, 7 months ago

    Hi there

    Just some feedback because it’s going to take time to fix all the templates and I’m not expecting this to be done for this post.

    When I received the welcome email after registering through the plugin I noted that it was badly formatted in Outlook (the program, not the webmail site). All the images were full size and styles were obviously wrong.

    Then when I set it all up and sent my first trial campaign, it was also messed up in the same way. The templates have not been designed properly to work in Outlook. It will be something to do with the way styles are applied to elements.

    They do work fine in Gmail and Outlook.com but that’s only a subset of users and is certainly not people who are using email at work.

    A couple of sites here go over how to make email templates look right in Outlook:

    If you search google for ‘outlook rendering issues’ you’ll get some sites with the details.

    Apart from that, I thought this was pretty good.

    Regards
    Rob

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter robaxxx

    (@robaxxx)

    oh, it was the verification code email that arrived messed up. Just send any email to yourself and view it in Outlook to see what goes wrong.

    The same in my case. messages in outlook badly formatted. And this is a reason why I do not use this plugin.

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi everyone,

    I wanted to provide an update regarding the Outlook email formatting issue that was previously mentioned. I am pleased to inform you that we have successfully resolved the problem, and Outlook emails now appear correctly formatted.

    After receiving valuable feedback regarding the poorly formatted welcome email and trial campaign in Outlook, our team immediately took action to address the issue. We thoroughly reviewed the email templates and made the necessary adjustments to ensure compatibility with Outlook.

    We understand that Outlook is a widely used email platform, especially in work environments, and it was important for us to rectify this situation promptly. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.

    Moving forward, you can expect all our email templates to display correctly in Outlook, Gmail, and other popular email clients, and we will continue to monitor and address any potential compatibility concerns proactively.

    Thank you once again for bringing this matter to our attention, and we truly appreciate your understanding. If you encounter any further issues or have any additional feedback, please don’t hesitate to reach out to us. We’re here to assist you.

    Thanks,

    Thread Starter robaxxx

    (@robaxxx)

    Brilliant, thanks for sorting that out. I’ll load it up again and test it.
    Rob

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @robaxxx ,

    Please try this again, Hopefully, it will work now. If you encounter any further issues or have any additional feedback, please don’t hesitate to reach out to us. We’re here to assist you.

    Thanks,

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi Everyone,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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