[Official] Read before requesting support for WP All Import on www.ads-software.com

As of January 15th 2015, we are now providing limited support for WP All Import on www.ads-software.com.

Support provided in the www.ads-software.com forums is not guaranteed, and is based on availability.

If you purchased WP All Import Pro or any of our add-ons, you should e-mail [email protected] for priority support.

Please do not submit the same support request in two places. Either post here, or e-mail us. We prefer e-mail.

Read the documentation first: https://www.wpallimport.com/documentation

You can setup a test installations of WP All Import: https://www.wpallimport.com/debug

Common Questions

“WP All Import is broken. Halp plz 1!!$1!”
Unlikely. Try reproducing the problem at https://www.wpallimport.com/debug or consulting our troubleshooting guide: https://www.wpallimport.com/documentation/advanced/troubleshooting/

“You told me you needed my login details.”
For obvious reasons, we can’t handle support requests that require login details in a public forum. You need to e-mail us for support.

“I e-mailed you but didn’t get a reply!”
If you received an automatic response, it means we received your ticket.

If you aren’t getting an automatic response confirming we received your message when you filled out our support form or e-mailed us, then it means either:

– You can’t receive our e-mails
– We can’t receive your e-mails (probably, your e-mail provider was blacklisted for spam)

We’re using Groove and they process millions of messages each year. We don’t have any e-mail deliverability problems – the messages we send get delivered unless there’s a problem on your end.

E-mail us from an alternative address – hosted on a different server, by a different mail provider.

https://www.ads-software.com/plugins/wp-all-import/