Official support not responding

  • Resolved keengamer

    (@keengamer)


    1 month, 3 weeks ago

    Hello,

    It would be very nice if your official support for PAYING customers would answer our questions. You say within 24 or 48 hours. It’s almost a week now, I sent two messages, not a single reaction… Question is related to the payment and subscriptions.

    KV

    • This topic was modified 1 month, 3 weeks ago by keengamer.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    thanks for your message and I’m sorry for the answer you didn’t receive.

    Could you please tell me the date in which you open the ticket? This way I’ll directly assign it

    Thread Starter keengamer

    (@keengamer)

    I don’t remember precisely, could have been Monday or Tuesday and then Friday. Email for the account is info and my username here as the domain plus .com

    Plugin Support leonardoiub

    (@leonardotamion)

    Thanks a lot for your feedback and patience.

    I found your ticket and forwarded your request to a supervisor, today you’ll receive an answer about your questions.

    I’m sorry for the delayed response

    Thread Starter keengamer

    (@keengamer)

    Thank you for your help. But well, nothing happened.

Viewing 4 replies - 1 through 4 (of 4 total)
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