Official WP Login broken

Hi Fabpat, Sorry that you seem to be having issues with Ultimate Member after installing it on your site. It would have been nice if you could contact us via support to see if we could fix this for you before you posted your review.

Please note we only launched the plugin 2 weeks ago so I am sure you can understand that there could be one or two compatibility issues between.

We would love for you to open a support topic so we can discuss this issue with you and we will try and get this fixed for you.

Thanks

We have just released a priority update that fixes the following error you reported:

WordPress database error
You have an error in your SQL syntax;
check the manual that corresponds to your MySQL server version for the right syntax to use near
'AND comment_approved = "1" AND comment_type IN ("comment", "")'

Could you please download the new update and let us know if it fixes your problem?

Many thanks!

Hi!
Yes, I have installed and tested the last version.
The fix have resolved the problem and both official login and ultimate member /login are well-functioning.
Thanks.

Hi Fabpat,

Glad to get this fixed for you! We would really appreciate if you could try the plugin out and if you like it, if you could please consider altering your review.

We have spent 7 months working full-time on this plugin before we released it 2 weeks ago and we would hate for people to be put off by a 1 star review that turned out to be a small bug that we were able to fix in 5 mins.

If you try the plugin out and still feel that it is worthy of a 1 star review we understand but we would be extremely grateful if you could base your review after trying out the plugin now that this issue has been fixed.

Thanks very much and we are happy to help you out if you have any questions.

Hi, as a matter of fact,
the your team has impressed me, to be so fast in the solve this bug.
Spontaneously and before you invite me to reconsider my review, I had already modified it from 1 to 4 stars.
Sorry, before I can assign a 5 stars, I should fully test the plugin.
Again, Thanks!

Really appreciate you reconsidering your rating. Means a lot. Yes please do have a good test of the plugin and I really hope it meets your 5 star approval! We were enjoying a perfect 5 star rating prior to you finding that bug and would love to keep that record going haha :). If you have any feedback or have any questions feel free to ask. We are more than happy to assist you.

Thanks!

Just so that everyone reads this review, this rating is not “genuine” – Here is why, we’ve attempted to fix the bug after 5minutes from receiving the rating (Yes 5minutes, no other plugin does that we believe), even though the person never ever tried to contact our customer support to receive a response/reply, or a fix.

Here’s a proof that the database error shown above is not valid reason for the review/rating:

We’ve fixed it and here’s the changelog: (You’re free to test)
https://www.ads-software.com/plugins/ultimate-member/changelog/

We’re most certain that it is fixed.

However, the person doing the review here refuses to:

1. Send us any support question / write a support topic, write a comment or anything
2. Explain a reason for the review

We maintain support throughout www.ads-software.com and our own forums, we provide support around the clock, even during weekends which you, genuine users can verify. Our plugin is open-source and will be free forever as well.

Again, the person sending the review here never contacted our support, and his reason is not valid as this issue has been fixed.

If you are a real person with a genuine reason to rate the plugin 1 star, please reply to me with the reason, so at least we can correct the problems or issues (if there is any) That, if your rating is really genuine ( I doubt ) because you’d have approached our “friendly” support and get a fast response on any issue like all other users here:

https://ultimatemember.com/forums/

At last, I just want to say that we do not give much weight to these “random” and non-genuine ratings, as they are not going to stop the fast-growing plugin development (which seems to make some of them angry). We know that too many people LOVE it already and that will keep us going!

Cheers! ??

Hi Support,
I’ve started to test the plugin but, there are several errors that prevent its use.
Follow list.

• Menu Forms, Edit Default Profile:

• PHP Warning: Illegal string offset ‘title’ in [path]\httpdocs\wp-content\plugins\ultimate-member\core\um-fields.php on line 1600

• Menu User Role, Edit Member:

• PHP Warning: Missing argument 2 for wp_unique_post_slug(), called in [path]\httpdocs\wp-content\plugins\ultimate-member\admin\core\um-admin-metabox.php on line 366 and defined in [path]\httpdocs\wp-includes\post.php on line 3663
• PHP Warning: Missing argument 3 for wp_unique_post_slug(), called in [path]\httpdocs\wp-content\plugins\ultimate-member\admin\core\um-admin-metabox.php on line 366 and defined in [path]\httpdocs\wp-includes\post.php on line 3663
• PHP Warning: Missing argument 4 for wp_unique_post_slug(), called in [path]\httpdocs\wp-content\plugins\ultimate-member\admin\core\um-admin-metabox.php on line 366 and defined in [path]\httpdocs\wp-includes\post.php on line 3663
• PHP Warning: Missing argument 5 for wp_unique_post_slug(), called in [path]\httpdocs\wp-content\plugins\ultimate-member\admin\core\um-admin-metabox.php on line 366 and defined in [path]\httpdocs\wp-includes\post.php on line 3663

• Member Directories, Edit Members:

• PHP Warning: Illegal string offset ‘title’ in [path]\httpdocs\wp-content\plugins\ultimate-member\core\um-fields.php on line 1600
• PHP Warning: Illegal string offset ‘title’ in [path]\httpdocs\wp-content\plugins\ultimate-member\core\um-fields.php on line 1600
• PHP Warning: Illegal string offset ‘type’ in [path]\httpdocs\wp-content\plugins\ultimate-member\core\um-builtin.php on line 899
• PHP Warning: Illegal string offset ‘title’ in [path]\httpdocs\wp-content\plugins\ultimate-member\core\um-fields.php on line 1600

• The user registration is setted with e-mail confirmation.
  The link received in the email, [URL]?act=activate_via_email&hash=EXFYYiyyUFoU7C5ewAOlcZB5bjrDRp&user_id=4, <b>do not work</b>.
  In Menu User, the status of member registered is always: Awaiting E-mail Confirmation

Very too much errors, so, my initial review is come back.

This is not going to stop the plugin development, and all the awesome people who “understand” and “can use support” are happy! So we are!

I am sorry but we do not have to be gods to take your “approval”, php notices are not errors that stop plugin from working, and even if there were some php warnings we could fix them if you were even “kind enough” to post a support request. You do not like that route, enjoy the review, we simply are not going to give much weight to it. As you’re not really interested in support, and we’re not interested in users who review our plugin without any support contact or posting at least prior to the issue – And please go to ANY, I mean ANY plugin on the wordpress repo and pick any plugin that does not have any current issues and none of current bugs, even the biggest plugins have issues – but the question is: Do they fix the errors or not? That’s what you should base your review on. I can understand that you do not like how fast we progressed and how much we developed the plugin, please look at alternatives and hopefully you will find one that has 0 issues and are up to date like Ultimate Member. Posting this so the world can see who is being on the fair side here.

Keep going,
Cheers

Hi support,
I have read your post n.8 in this discussion.

Sorry me, but I think before writing a post so celebratory and self defense, you would have to have a little patience to get my feedback.
Certainly this attitude does not help your reputation.

Thanks

Hi support,
sorry me, you have reason, these warnings do not should have interrupted the running of the scripts.
But, I have forgotten to include in the facts that these scripts failed their execution and the only things I seen in the blank pages was these warnings.

Sorry me, but I think before writing a post so celebratory and self defense, you would have to have a little patience to get my feedback.

Sorry me, but I think before giving a bad review, you’d have contacted support, or post about it and see if you do not get it fixed first. You’d have a little patience to get it sorted. You’re contradicting yourself I think.

Cheers

sorry me, you have reason, these warnings do not should have interrupted the running of the scripts.

No one of our forums reported that their site went blank. That was the first report ever, so seriously how we would fix it before seeing it? Just insight? I think, that normal action is to report issue, and if someone does not get answers or solutions – they have all rights to review the plugin even -5 ?? You choose that route, so good for you. We’re not bothered because we’re doing what we should do, perfectly. We didn’t ignore a support request, or ignored a message from you.

Anyway,

Thanks

Hi support,
you don’t have patience.

I have wasted my time to notify you these problems, but do not seem you have gratitude for it.
The only thing you search here is to maintain a positive appearance.
Goodbye

I’ve wasted more time replying and explainaing really, we need to spend more time developing awesome features and supporting our genuine users.

Many thanks for your time, kindly waste no more time on this topic.

Again thanks for your time,

Bye!