Offline Chat

  • Resolved jimk1416

    (@jimk1416)


    2 years, 6 months ago

    In settings I have operating hours entered. If all operators are offline the chat box displays the offline status “we are currently offline” but it does not display the offline message like the preview.
    It’s confusing because under the We are currently offline it reads “Hi there If you need any assistance, I’m always here.”

    • This topic was modified 2 years, 6 months ago by jimk1416.
    • This topic was modified 2 years, 6 months ago by jimk1416.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter jimk1416

    (@jimk1416)

    OK so I see the message about emailing when offline does not appear until the visitor actually starts a chat.

    Plugin Support kamiltidio

    (@kamiltidio)

    `Hi!

    Thank you for reaching out to Tidio Support.
    Yes, you’re right. The offline message will appear if a customer tries to contact you via the chat when you’re offline.

    Feel free to reach out to us in case of any further questions ??

Viewing 2 replies - 1 through 2 (of 2 total)
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