Offline donation instruction email

  • Resolved enrico21

    (@enrico21)


    5 years, 9 months ago

    Dear all,

    I’m using the Give plug-in for my wedding site. I’m struggling in the customization of the offline donation instructions email, the modification I try to apply are not effective. I didn’t even understand if it is customizable since an image of a locker appears aside the settings.

    Thanks in advance for any help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    The first step will be to make sure the per-form settings aren’t overwriting the global changes you could be making.

    You can check the per-form settings in the form editor in Donations >> All Forms, then select the form you’re trying to update.

    For the global settings, navigate to Donations >> Settings >> Payment Gateways >> Offline Donations.

    If you’re sure there are no overwritten settings, the next step will be to clear any cache on your site through either 3rd party plugins or your hosting provider.

    Thanks.

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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