Offline email Message not working

  • Resolved koo27

    (@koo27)


    8 years, 10 months ago

    Hi,

    Congratulations for your plugin , works perfectly and thinking about purchase the pro version for all the great features you’re offering.

    I have only one problem: when I set “send offline message via email” it doesn’t work. If I use WP Mail it says “Message sent”, but I do not receive any email. If I set PHP Mailer, I filled all the fields with mandrill smtp datas, but the message stuck on “Sending…” and never send anything either.

    What is the probem ? How can I solve it ?

    Thanks in advance,

    https://www.ads-software.com/plugins/wp-live-chat-support/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there.

    Thank you for purchasing our plugin.

    Unfortunately we are unable to provide support for the Pro version of the plugin though as these forums support the Basic version only.

    Please get in touch with us via our contact page so we assist you further ??

    just to note for anybody else coming to this topic..

    this doesn’t work for me either with WP Mail option on the basic version. but Contact Form 7 does send mail, so I’m not sure of the specific issue

    you should at least however see the messages appearing in “Offline Messages” section of the plugin

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there.

    Thank you for bringing this to our attention – we’ll look into this ASAP.

    My apologies for any inconvenience caused.

Viewing 3 replies - 1 through 3 (of 3 total)
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