Offline Mode Error

Hello,

That makes sense as we didn’t modify or check the online/offline mode from the original plugin.

Whenever you switched to offline mode did it say it’s offline in osticket scp ?

If so you can try and switching it back on there.
I will try and make a fix for the offline mode shortly. (current;ly scheduled to clean up code, which this kind of things will be dedected).

Regards,
Marco

Hello Marco,

The status of osticket in the scp admin panel is currently set to online. When I was trying to change the setting from offline to online in the plugin settings, it wouldn’t leave offline mode.

I hope this answers your question.

Hi Marco,

Any update on this?

Yes,

The issue seems to be due to another SMTP field bug.
Both of them have been fixed.

Tomorrow we have scheduled to clean up the plugins code –> after which we will push out v1.1.2 (so within 24 hours you should receive a plugin update notification if everything goes to plan).

Regards,
Marco

Hello,

I have tested and confirmed this issue is fixed (working) on 1.1.2
Please update and let me know if you still encounter any issues.

Regards,
Marco

I’m currently using Version 1.1.2 for the plugin and Version 1.9.2 of osTicket. Still having the offline issue.

Hello,

Can you turn on debugging or provide us with some access details?

As in our development (default wordpress) and active (own sites) environments we tested and confirmed offline/ online switch worked for us.

So i assume there’s a conflict with some other active function in your specific site (question is what is conflicting :-))

Regards,
Marco

Add my skype: vTwist3r and we can chat there via IM to speedline what’s going on! ??

Alrighty,

It’s already late here, so i will be going off to bed very soon.
However i will add you tomorrow and continue this convo by skype.

Sounds good

This is still giving me issues too.

Just trying to flip it to Offline to Online isn’t happening still.

Hello,

The issue with Tennant has been diagnosed and turned out to relate to the prefix’s

Our plugin assumes default prefix ( ost_ and wp_ )

We are currently working on integrating the DB Prefixes into our plugin (it might take a couple of days however as there’s alot of modifications to be made).

Alright guys,

Your offline issues should be sorted now.
prefix capability has just been added to 1.1.3 which should sort your problems.

Incase you do not know what your prefix is please check your osticket –> includes –> ost-config.php

there should be a:
define('TABLE_PREFIX','ost_');

where in this example ost_ is our prefix we will fill in (default value).
cpanel seems to make osti_

Please let me know if this fixes both your issues (i have tested it for Tennant)

Regards,
Marco

I was able to make a connection. Thanks for all the hard work.

Have this effect having updated to 1.1.4 – so as I understand the plugin does not pick up table prefix from wp-config.php & I have to change that myself? Will that not be overwritten when I update the plugin in future?