OK for a free product if you can handle no support policy

  • I would give the plugin itself a four or even five-star rating, but I am deeply troubled by the support policies. I understand that time is money and that it takes time to handle support requests, but to artificially inflate your reputation by holding support hostage in exchange for a good rating can never be a good thing. A good reputation is something earned, not something bargained or purchased. I really hope you do use one-star ratings as mentioned in your email to me:

    We are learning on these negative reviews and use it as a benchmark for our support team success/failure.

    An excellent alternative to your plugin is divi. It’s not free, but If you depend on your sites for anything important like income, it’s worth the cost.

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  • Plugin Author LiveComposer

    (@livecomposer)

    Thanks for your comment.

    Our users give us a “credit” of trust by rating plugin 5 stars. It’s up to us to “pay back” for this trust or to be penalized with the user’s negative review later. 90% of the users are happy with support provided others change their rating to a negative one. I see this situation honest and perfectly valid as you will get FREE support in any case. You are not required to rate us in any case.

    As soon Moderators notified us that they don’t like our approach, we went ahead and removed any mention of reviews form our autoresponder.

    We wanted to be honest with users (even when we are wrong), so we asked to make this situation public. So far we can see that other LC users understand and support us.

Viewing 1 replies (of 1 total)
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