old bar cant dismiss even delete the pluging

  • Resolved maxxqf

    (@maxxqf)


    1 year, 9 months ago

    this stickymenu is good . i use for 1 year, and after i upgrade to new version, and edit the old welcome bar in the dashboard，looks very good，then i found that if i close the welcomebar there is a old version welcome bar beneath it . and the content is the one before i edit .

    i disable the plugin ,or deleted . the old welcome bar still on the top of my homepage .

    how to fix it ?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Karina

    (@karinapremio)

    Hey @maxxqf ,

    Thanks for your message.

    It sounds like a cache issue – can you please try clearing your browser cache (deleting just your browsing history won’t be enough) as well as purging cache through any cache plug-in(s) you may have on your website to see if this helps?

    Please let me know if this helps and please feel free to contact us at [email protected] for any further questions or concerns.

    Thread Starter maxxqf

    (@maxxqf)

    hanks for reply 

    i tried clean my brower cache  safari and chrome , even on my pc’s  edge  . it doesn’t work .

    now ,still a old version of welcome bar on the top of my homepage . but i already disable and deleted mystickymenu 

    see my attachment which i send you through the mail . i think there is some set or data remains in my database or somewhere? failure to be uninstall ..
    just after that? upgrade?

    any means can clean it and reinstall ?

    Plugin Support Karina

    (@karinapremio)

    Hi again @maxxqf , indeed once you uninstall the plug-in, all the code is removed. We’ll look for your email in order to better assist you.

Viewing 3 replies - 1 through 3 (of 3 total)
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