Old items in Facebook Catalog

Hi @evandoc

Thanks for reaching out!

I understand that the deleted products are still showing on your FB Catalog.

It is possible that Facebook still has the old metadata / feeds from the previous products and has not cleared them out yet. You can do a few things:

– Delete/reset all products on Facebook’s side. It will require a fresh re-sync after it, but it should clear out the older product information.

– If that does not work, you can manually delete them on Facebook’s side directly via the Business Manager.

Hope this helps!

I can’t delete the catalog because it is linked to a Facebook shop – also no way to delete the Facebook shop

Spent 8 hours on this already.

Tried adding sv_wc_facebook_delete_all_products.php

As far as I can tell it has done nothing.

There is no option to manually delete or archive the products.

These are really old items that were created from an initial upload.

Hi there,

Tried adding sv_wc_facebook_delete_all_products.php
As far as I can tell it has done nothing.

How did you add the code snippet to your site? Can you send us more details?

After deleting all products from the Facebook catalog you’d want to sync your WooCommerce catalog to Facebook again following this guide:

https://woocommerce.com/document/facebook-for-woocommerce/#catalog-syncing

Apparently, sv_wc_facebook_delete_all_products.php will only delete products in the catalog, so it’s not relevant as these are old products from an old website version.

Facebook support was helpful – they enabled me to delete my commerce account and start again.

They also had an option to clear out the catalog for me once I sent them written confirmation.

I opted to start again and I have a lovely clean catalog now ??

Hi @evandoc

I’m glad you were able to fix this issue with the help of Facebook Support.

If you have a few minutes, we’d love it if you could leave us a review:

https://www.ads-software.com/support/plugin/facebook-for-woocommerce/reviews/

Thanks!