• Resolved crystalcounselling

    (@crystalcounselling)


    Hi there!

    After I updated this plugin in WP, all quiz and survey I have created before are all gone and disappeared. How could I retrieve back the created quizzes? Thank you!

    Best regards,

    Crystal

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi Crystal,

    Can you please tell me which version you are using previously? Did you get any errors on your error log?

    Regards,
    Sumit

    my quizzes had gone too, big problem, my version 8.0.3

    Thread Starter crystalcounselling

    (@crystalcounselling)

    I downgraded to the version lower than 8 and it worked. Old quizzes were sitting in drafts to edit and you are able to publish them again.

    Hi,

    Suddenly, the quiz disappeared from the list. The previous submissions and the logs are accessible but the quiz are not displayed on the pages. That worked until last week.
    We use the version 8.03. We mention that we downgraded the plugin but still no success.
    Could you please indicate us what can we do in order to restore the quiz?

    Thanks,
    Cornel

    Thread Starter crystalcounselling

    (@crystalcounselling)

    Hi,

    I installed a plugin WP Rollback to help me downgrade to the Quiz And Survey Master version 7.3.14. Hope it helps.

    Hi,

    Thanks for the indication! I used too the Rollback plugin and moved back under version 8 but I will check with the version you indicated!

    Thanks for the fast and kind support!

    Regards

    Hi,

    I tried the version 7.3.14, 7.0, 6, 8.2 and still the quizzes don’t show up. I found them in phpmyadmin – they appear there but I have no clue on how to have them present in wordpress.

    Regards

    Thread Starter crystalcounselling

    (@crystalcounselling)

    Hi there!

    I remember I found all the lost quizzes in Dashboard, and need to post them again. There is extra work, but still it is so much better than re-creating the quizzes. Hope it helps.

    Thank you very much for your reply!
    Could you indicate me how to post them again? There is nothing in the dashboard/quizzes list – I can see them only in phpmyadmin.

    Regards,
    Cornel

    Thread Starter crystalcounselling

    (@crystalcounselling)

    Hi there!
    I am sorry I am unable to show you cause I have posted them all already. Suggest you might create another post to seek plugin support. Thanks!
    All the best!

Viewing 10 replies - 1 through 10 (of 10 total)
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