OMG – I can not log into my website.

  • Resolved winnergirl

    (@winnergirl)


    8 years, 6 months ago

    I added this plugin – Captcha by BestWebSoft – And now I can not log into my website. https://www.onlinesellerslunchclub.com – OMG what do I do?? Please, Please help! The Error message says: Error: You have entered an incorrect reCAPTCHA value. But no value is offered to select from. OMG please help. — Marilyn

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter winnergirl

    (@winnergirl)

    Images finally have appeared to select from, but it still rejects my login attempts.

    Thread Starter winnergirl

    (@winnergirl)

    It has been nearly 24 hours and no one has responded to my plea for help. Is there anyone how can help?

    Hi,

    Please complete the following:
    1) Using FTP, go to {your_wp_root_folder}/wp-content/plugins/;
    2) Find “captcha” folder and rename it (“captcha1”, for example).
    The plugin will be deactivated automatically.

    If you want to receive a faster reply, please contact us via our Help Center (https://support.bestwebsoft.com/).

    Sincerely,
    BestWebSoft Support Team

    Thread Starter winnergirl

    (@winnergirl)

    Thank you! That worked!

    I normally have up-to-date backups, but mine was not totally current, so I was hoping to not have to re-load the site.

    What happened was I was going to backup before installing the plugin, but the cats started fighting, had to break that up, and that got the dog going, and she wanted outside. When I finished with them I forgot to do the back up.

    Well, thanks, I don’t know what went wrong, probably me for sure, but I am thankful for a solution.

    Marilyn*

    • This reply was modified 8 years, 6 months ago by winnergirl.

    Hi Marilyn,

    You’re welcome! Please feel free to contact us with any questions in future. Contact us via our Help Center (https://support.bestwebsoft.com/) so that we could faster provide a solution.

    Sincerely,
    BestWebSoft Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
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