On click event is not working

  • Resolved yssachan

    (@yssachan)


    4 years, 3 months ago

    Hello I have been using your plugin for months already.
    The popup appears normally on Version 3.69. But after the update on Version 3.7 – 3.7.1, the popup events “On Click” is not working as intended.
    But if I change it to “On Load” the pop up is displaying properly.
    I am using another plugin https://www.ads-software.com/plugins/float-menu/ to trigger the event, upon click on a specific menu the pop-up builder modal will be shown.

    Can you please help me what changes or settings should I make regarding the plugin update issue?

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

  • Dear @yssachan ,

    Thanks for the message!
    Can you, please, let us know if the popup won’t work when you are about to how the popup when the certain button from the menu will be clicked?

    In case we understood it right, can we ask you to try to install this option and let us know if that worked:
    https://we.tl/t-u3pEELNnsH

    Please, don’t forget to uncheck the ”Delete popup data” option and make sure to click on the ”Save Changes” button:
    https://prnt.sc/vht1i2
    This step is a must, in case you don’t want to lose all the popup data you have.

    Looking ahead to hearing from you soon.

    Thread Starter yssachan

    (@yssachan)

    Hello @sygnoossupport,
    I tried to deactivate, delete my current popup builder plugi and upload and activate the zip file you shared.
    The issue still occurs on this version.

    The “on click” event will only work when I rollback your plugin version from 3.71 to Version 3.69.5 or 3.69.6

    Can you please help me on my issue? Thank you

    • This reply was modified 4 years, 3 months ago by yssachan.
    • This reply was modified 4 years, 3 months ago by yssachan.

    Dear @yssachan ,

    Thanks for getting back to us.
    Can we have the website link to see the issue live, please?

    Looking ahead to hearing from you soon.

    Dear @yssachan ,

    How are you today?
    Just wondering if you saw our last message and when are you going to send us the website link so we can check the issue?

    Looking ahead to hearing from you soon.

    Dear @yssachan ,

    We haven’t heard back from you for 3 days.
    We’re marking this thread as resolved.
    Please, submit a new support thread if you need more help.

Viewing 5 replies - 1 through 5 (of 5 total)
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