On-hold orders email

  • Resolved giannis4

    (@giannis4)


    8 years, 6 months ago

    Hello,

    I am trying to send an email when on-hold status is set in an order.

    What happens now, is that when an order is set as on-hold or as processing, the “customer processing order” email is sent.

    What I need, is this email to be sent only on orders with “processing” status and send a different email for all orders with on-hold status.

    Best regards,
    Giannis

    https://www.ads-software.com/plugins/woocommerce/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    WC 2.6 will include a separate on hold email.

    Thread Starter giannis4

    (@giannis4)

    Nice,

    Thank you for the information.

    Best regards,
    Giannis

    hpz49

    (@hpz49)

    Hello,
    i use Woocommerce 2.6.8 und WordPress 4.6.1. and Woocommerce germanized and have still the same issue.
    Only one email, the email for processing status (customer-processing-order.php) is sent for both status: “on hold” AND “processing”!
    The customer-on-hold.php but will not be used.

    Do you have any ideas?

    Regards, HP

    sula1591

    (@sula1591)

    Hello,
    I have the same issue with hpz49. The on hold email wont be able to sent . whenever I tried to change status . I want on hold email to use by notification to customer who haven’t pay money .

    Please help to check this issue. thanks!

    • This reply was modified 8 years ago by sula1591.
    Tobo

    (@infonetzlichtcom)

    Hi there!
    I have the same problem. Im using the latest versions of wordpress, woocommerce and germanized… Would be awesome if someone could help us out!

    BEST!!!

    Thread Starter giannis4

    (@giannis4)

    I haven’t tried the latest woocommerce version to see if it includes the on hold email as Mike said.

    Nevertheless to overcome the problem, back then, I used a plugin you can find here: https://el.www.ads-software.com/plugins/woo-custom-emails/ that allows custom emails per actions you choose.

    Tobo

    (@infonetzlichtcom)

    There is an “on-hold order email” in woocommerce 2.6.

    But instead of the on “on-hold order email” the “customer processing order” is sent out to the customer (twice)…

    I am trying to resend the “on hold” email from order actions but there is not an option. Is there any way to do that? My problem is that I edit an order and I want to send the revised order to the customer. Any solutions?

Viewing 8 replies - 1 through 8 (of 8 total)
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