On Hold problem

If a refund by the merchant or chargeback by the customer occurs, the MemberPress transaction status will be updated to ‘Refunded’ and MemberPress will determine the membership status accordingly.

For chargebacks, the corresponding Pronamic Pay subscription is put ‘On Hold’ so merchants can manually resolve the payment issue with the customer and to prevent future payments from being started automatically (which could in turn also be charged back by the customer, which is costly). Merchants can either choose to reactivate or cancel the subscription, depending on the situation. Chargebacks do not automatically result in cancelled subscriptions, as that is not always the desired outcome. It’s advised to always keep an eye on chargebacks (subscriptions ‘On Hold’) to resolve payment issues promptly.

Oke thanks for your reply but is their not a way just put it either cancelled or succesfully because i use also discord plugin for memberpress so when a payment is on hold.. at Mollie the payment is already refunded you know what that does is with the discord plugin the customer still has the VIP role when its on hold is there a way to just put it on cancelled or succesfull that should be even better so that discord bot either gives role or removes and the customer itself can make a ticket if their is a problem instead of the workers keeping an eye out when things are on hold because the business has over 200 + VIP members.

Kind regards

is there a way to just put it on cancelled or successful

To put ‘what’ on Cancelled or Successful exactly? MemberPress determines the subscription status based on the transactions for that subscription, which are already updated correctly as mentioned (updated to ‘Refunded’ on refunds and chargebacks, which results in the subscription being deactivated).

It actually sounds as if your MemberPress add-on doesn’t integrate very well and does not act upon changes in the MemberPress subscription status. Therefore, I’d advise contacting the developers of that add-on for further support. I’m afraid we can’t help you any further with this.