On Location cannot access website

  • I have a problem with the websites
    rus.yagergroup.eu
    and
    ukr.yagergroup.eu

    It seems like all users can access the website, except computers in the client’s office (several computers. Does not work on any of them).
    I am based in Russia.
    The client is based in Kiev, Ukraine.
    The client gets a “Site cannot be found” error message and do not see anything.
    From the phone, the client can access the websites (different IP, different ISP, different device)

    I have asked about 10-12 other people from different locations, IPs, countries, devices to access the website and it works for all of them. So far the client office seems to be the only location that cannot access the website.

    We have asked the hosting company for whether they have locked their IP, but they say “it must be a coding problem”.

    I have also checked the .htaccess file and there are no IPs blocked.
    and the WordPress Comment Blacklist. No IPs blocked there either.

    QUESTIONS
    1. Do you have any idea why this could be?
    1.1. Is there any chance this could really be a coding problem and if so, how and where could I search for the error?

    2. Are you able to access those websites?
    If you come to a login form it is correct.

    3. Could this be a problem with their ISP blocking those websites?
    3.1. If their ISP blocked the websites – is there a risk that other ISPs would also block the websites? Why could that be?

    All suggestions welcome. Thanks in advance!

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  • It is most likely a case of blocking by ISP, and possibly other ISPs in Ukraine may also block the sites – though there is only a very limited possibility of any such blocking in nearby countries. To make sure, you may ask your client to see if sites with similar/identical content can be accessed by them.

    Thread Starter johannilsson1000

    (@johannilsson1000)

    What could be reasons for the ISP blocking the sites?

    How would we be able to solve that problem not only temporary, but long-term?
    There is no special content on the website that in some way could be harmful. And all content is also password protected.

    Anyone who can see any risk of coding problems that would make it possible for me to influence or solve this on my side?

    Or the only way you see is to contact the ISP?

    //Johan

Viewing 2 replies - 1 through 2 (of 2 total)
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