On Multisite Teams randomly delete self

  • Hello,

    We have been running Teams on our multisite network for some time and we were liking it but it has been a few times now that teams with pictures just completely disappear and have no members when we make file changes (not relating to the plugin, just template changes on sites) or move the site to a different host. This has been frustrating and I was wondering you could tell me what I should do? Thanks. I’ve been looking for DB information and haven’t been able to find any relating to the plugin. It is network activated.

    Environment:
    WordPress 4.8 as Multisite
    Cloud VM with 6 VCPU cores and 6 GB VRAM
    Apache 2.4.25
    PHP 5.6.99-hhvm
    HHVM 3.6.0-dev
    MySQL 5.6.36

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter aedelgod

    (@aedelgod)

    Update:

    The data is still in the database but is not showing in WP Admin or on the site front end. It shows no data. Just a blank “member 1” slot. How can I restore this since the data is in the DB but it appears the association is not? I can confirm in _posts and _postsmeta tables.

    Please see attached images for DB data. Highlighted row on each are supposed to be associated from _posts and _postmeta

    postmeta

    posts

    • This reply was modified 7 years, 4 months ago by aedelgod. Reason: Added images
    Plugin Author WP Darko

    (@spwebguy)

    Hi there,

    Could you submit a request there please: https://wpdarko.com/support

    You can simply copy paste your message here and answer my questions below:
    — What kind of file change are you talking about? “Template” changes shouldn’t have any impact on how our plugin is displaying the team, and clearly shouldn’t have anything to do with data not showing in the admin panel.
    — When you say “move the site to a different host” you are talking about moving the files and import/export the WordPress database is it correct? We’ve run some tests on our side and all seems to work fine.

    We have not worked on the multisite support before but it shouldn’t have anything to do with your issue.

    It’d be good if we could reproduce the issue locally, could you provide us with the steps to take in order to end up with this?

    Sorry for the inconvenience caused, we’ll wait for your support request (https://wpdarko.com/support).

    Thanks!

    Thread Starter aedelgod

    (@aedelgod)

    Hi, I have submitted the ticket there with more information I discovered last night while troubleshooting.

Viewing 3 replies - 1 through 3 (of 3 total)
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