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(@squeaky)

I have a very odd issue.

I currently have the product deleted. At least it is suppose to be based what is being reported in the product list.

On this category page, the product I have highlighted here https://pasteboard.co/c9h52TqoVYem.png

It is actually linked to the wrong product. At first I thought it was redirecting, but if you hover over the title it is linking to https://designerdrains.com/product/designer-drains-geometric-wheat-no-2/

But should be linking to
https://designerdrains.com/product/4-inch-round-shower-drain-cover-replacement-for-oatey-wheat-no-2/

I’ve deleted the new product ( 4 inch round shower drain….) but it was still showing on the category page.

I’ve since restored the product in order to have it available for this support request.

I have updated all of the plugins and the WP core. I have cleared the cache multiple times.

I am attaching a system report.

`
### WordPress Environment ###

WordPress address (URL): https://designerdrains.com
Site address (URL): https://designerdrains.com
WC Version: 7.4.1
REST API Version: ? 7.4.1
WC Blocks Version: ? 9.4.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.7.40-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.4.1
WC Database Prefix: wp_v5g3hk5tyw_
Total Database Size: 665.83MB
Database Data Size: 551.64MB
Database Index Size: 114.19MB
wp_v5g3hk5tyw_woocommerce_sessions: Data: 23.36MB + Index: 0.72MB + Engine MyISAM
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wp_v5g3hk5tyw_wfLiveTrafficHuman: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
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wp_v5g3hk5tyw_wfNotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

attachment: 4323
blocks: 33
bwg_gallery: 2
bwg_share: 1
cctor_coupon: 1
cfmemailverification: 1
clickfunnels: 2
custom_css: 2
custom_order_status: 5
easyimageslider: 1
err-review-reminders: 357
global_product_addon: 25
gmedia: 54
gmedia_album: 1
gmedia_gallery: 2
grp_pages: 1
ig_campaign: 1
ig_message: 4
inc_popup: 1
landing-page: 3
mc4wp-form: 2
nav_menu_item: 62
nf_sub: 1078
nomination: 43
oembed_cache: 2
page: 78
pf_feed: 4
pf_feed_item: 3027
post: 146
product: 1056
product_variation: 5255
ptp_variation: 79
revision: 860
rp_shop_giftcard: 32
scroll-triggered-box: 2
seedprod: 1
shipping_rules: 1
shop_coupon: 79
shop_order: 10689
shop_order_refund: 517
sidebar: 2
soliloquy: 26
um_directory: 1
um_form: 3
vtprd-rule: 1
wafs: 2
wdi_instagram: 1
wp-call-to-action: 1
wp-lead: 7
wpsl_stores: 1
yith-wccos-ostatus: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (45) ###

AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.15.8
Classic Editor: by WordPress Contributors – 1.6.2
User Role Discount for WooCommerce: by Risto Niinemets – 2.0.6
Custom Order Status for WooCommerce: by Tyche Softwares – 2.2.1
Custom Related Products for WooCommerce: by Scott Nelle – 1.3
Disable Cart Fragments: by Optimocha – 2.2
HappyFox Chat: by HappyFox Inc. – 1.2.4
Hotjar: by Hotjar – 1.0.14
Smash Balloon Instagram Feed: by Smash Balloon – 6.1.2
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 10.0.21
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.1
Ninja Forms: by Saturday Drive – 3.6.19
Photo Gallery: by Photo Gallery Team – 1.8.13
reCAPTCHA for WooCommerce: by Elliot Sowersby
RelyWP – 1.2.9

Rich Reviews by Starfish: by Starfish Reviews – 1.9.14
Robin image optimizer: by Creative Motion  – 1.5.8
Smart Manager - WooCommerce Advanced Bulk Edit, Inventory Management & more...: by StoreApps – 7.4.0
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.4
WooCommerce Edit Order Numbers: by UltimateWoo – 1.1.1
User Role Editor: by Vladimir Garagulya – 4.63.2
Advance Ecommerce Tracking Premium: by theDotstore – 3.6.4
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.14.0
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.5
WooCommerce Checkout Manager: by QuadLayers – 7.0.8
WooCommerce Create Customer on Order: by cxThemes – 1.36
Extra Product Sorting Options for WooCommerce: by SkyVerge – 2.9.1
WP WooCommerce Mailchimp: by Saint Systems – 2.4.9
WooCommerce My Account Widget: by PEP – 0.6.6
WooCommerce PayPal Payments: by WooCommerce – 2.0.2
WooCommerce PayPal Pro: by wp.insider – 2.9.11
Invoices for WooCommerce: by Bas Elbers – 3.1.9
WooCommerce Product Add-ons: by Automattic – 2.7.22
Sequential Order Numbers for WooCommerce: by SkyVerge – 1.9.7
WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.6.2
WooCommerce: by Automattic – 7.4.1
Wordfence Security: by Wordfence – 7.9.1
Yoast SEO Premium: by Team Yoast – 5.5.1
Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.1.8.9
Backup For WP: by Backup for WP – 6.1
WP Instagram Widget: by Scott Evans – 2.0.3
WP Mail Logging: by SendLayer – 1.10.5
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.5
WP Rocket: by WP Media – 3.8.8
WP Rollback: by GiveWP.com – 1.7.3
YotuWP - YouTube Gallery: by  – 1.3.12

### Inactive Plugins (4) ###

ManageWP - Worker: by GoDaddy – 4.9.16
SOGO Add Script Header Footer: by orenhav (SOGO) – 3.9
WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce Dynamic Pricing: by Element Stark – 3.1.28

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome Child Theme
Version: 2.8
Author URL: http:%20//www.uxthemes.com/
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.16.6
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome-child/single-product-reviews.php version 2.6.0 is out of date. The core version is 4.3.0
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-03-01 22:00:59 +00:00
Options: ?
Notes: 122
Onboarding: completed

### Action Scheduler ###

Complete: 21,292
Oldest: 2023-01-29 17:48:16 +0000
Newest: 2023-03-01 21:31:04 +0000

Failed: 973
Oldest: 2018-11-29 18:50:38 +0000
Newest: 2023-03-01 21:13:09 +0000

Pending: 5
Oldest: 2023-03-01 21:32:21 +0000
Newest: 2023-03-02 06:24:05 +0000


### Status report information ###

Generated at: 2023-03-01 21:31:55 +00:00
`

Viewing 2 replies - 1 through 2 (of 2 total)

xue28 (woo-hc)
(@xue28)

2 years ago

Hi @squeaky

Thanks for reaching out!

Checking the shop page, I was able to verify the issue here. One way to test what is causing the conflict here is by running a full conflict test.

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!
Thread Starter squeaky
(@squeaky)

2 years ago
I’ve swapped to the storefront theme and am still experiencing the issue. Now I have other issues.

My next step is to work on disabling the plugins. This will take me some time. There are 50 plugins on this website.

I checked the log for there is a fatal error, from back on 2/19

I am adding that here in case it will help determine what is wrong. In the meantime I will be working on the plugins.
```
2023-02-19T03:30:54+00:00 CRITICAL Uncaught Error: Call to undefined method Automattic\WooCommerce\Internal\Admin\Marketing::get_knowledge_base_posts() in /home/x9zd8nvbwq6m/public_html/wp-content/plugins/woocommerce-wholesale-prices/includes/class-wwp-marketing.php:174
Stack trace:
#0 /home/x9zd8nvbwq6m/public_html/wp-includes/class-wp-hook.php(309): WWP_Marketing->filter_wc_marketing_knowledge_base(false)
#1 /home/x9zd8nvbwq6m/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters(false, Array)
#2 /home/x9zd8nvbwq6m/public_html/wp-includes/option.php(886): apply_filters('transient_wc_ma...', false, 'wc_marketing_kn...')
#3 /home/x9zd8nvbwq6m/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Marketing/MarketingSpecs.php(158): get_transient('wc_marketing_kn...')
#4 /home/x9zd8nvbwq6m/public_html/wp-content/plugins/woocommerce/src/Admin/API/Marketing.php(148): Automattic\WooCommerce\Internal\Admin\Marketing\MarketingSpecs->get_knowledge_base_posts('marketing')
#5 /home/x9zd8nvbwq6m/public_html/wp-includes/rest-api/class-wp- in /home/x9zd8nvbwq6m/public_html/wp-content/plugins/woocommerce-wholesale-prices/includes/class-wwp-marketing.php on line 174
```

Viewing 2 replies - 1 through 2 (of 2 total)

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