One email comes, other doesn’t?

  • Resolved MDC2957

    (@mdc2957)


    8 years, 6 months ago

    I just started using Caldera so maybe it’s me, but I set up a form and I went to the Email tab and added the variable for the form submitter’s email address under the reply to and the recipients fields. I also added my (the admin) email address in the recipient field (separated by a comma) When the form is submitted, the confirmation goes to the form submitter’s email, however, it never goes to the other email address I specify. I also tried it in the BCC box. Any idea why this might be happening?

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  • Thread Starter MDC2957

    (@mdc2957)

    Nevermind, the email showed up a good 30 mins later. Why would that take so long to come when the other one came instantly? I just did another test and both emails arrived instantly. weird stuff.

    Plugin Author Josh Pollock

    (@shelob9)

    Thanks for using Caldera Forms. This looks like a specific support request – just so you know, do not offer support for Caldera Forms via this board. You might get help from the power users on here, but the channel to get support from us directly is to open a support ticket at https://CalderaWP.com/support. Through that form, someone from our team will follow up about this issue within 1 business day.

    Please note that to use our support form, you must have an active license for any Caldera Forms add-on (https://calderawp.com/caldera-forms-add-ons/) or a support license (https://calderawp.com/support/#priority-support).

    Sorry about the hassle, and thanks for understanding that this is separate channel allows us to ensure that we are able to continue to develop great products for you.

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