Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Darian

    (@d0153)

    Hi @romanbiswas512,

    Thanks for reaching out.

    To help you better, could you provide the version of the following:

    1. PHP
    2. WordPress
    3. The Events Calendar
    4. Theme

    Moreover, is this the first time you’re installing The Events Calendar on your website, or were you using it before the 6.0 update?

    Looking forward to your reply.

    Thread Starter Roman Biswas

    (@romanbiswas512)

    Hello, @d0153
    The requested information is listed below

    1. PHP Version 7.2.24
    2. WordPress Version 6.1.1
    3. The Events Calendar Version 6.0.4
    4. Theme – Newspaper by tagDiv Version 12.1.1

    I am using this long before the v6.0 update.

    Plugin Support Darian

    (@d0153)

    Hi @romanbiswas512,

    Thanks for your response and providing additional details.

    It seems you’re using a lower PHP version than we recommend. Could you upgrade your PHP to PHP 7.4 and check if that makes a difference? It would be best to use this version, which we fully support.

    Moreover, were you able to migrate your events previously? Or is this the first time you’ll do the migration?

    Let me know how it goes.

    Plugin Support Abz

    (@abzlevelup)

    Hi @romanbiswas512,

    Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that I will mark this as resolved.

    If that is not the case, please let us know and we will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

    Best Regards,
    Abz

Viewing 4 replies - 1 through 4 (of 4 total)
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