• I am running the latest version of contact form 7 on my site and all of the forms are working flawlessly except one. I keep getting the message “Failed to send your message. Please try later or contact the administrator by another method.” I haven’t come across any errors in the console and have tried everything from deleting the entire plugin and re entering all the forms to deleting and recreating the problem form. I have tried all troubleshooting suggestions I could find. I am at a complete loss if anyone has any suggestions it would be incredibly helpful.
    The form is located at: https://test.drummerrealty.com/management-services/#inquiries

    https://www.ads-software.com/plugins/contact-form-7/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Please include all your input in the Form and Mail sections of the CF7 interface for the form causing problems. This will help others here to understand your actual problem.

    Thread Starter aeriis

    (@aeriis)

    FORM:

    <h3>Contact Information</h3>
    
    <div class="row">
    
        <div class="col-md-3 col-sm-12">
    
            <p>First Name *<br />
                [text* first-name] </p>
    
            <p>Last Name *<br />
            [text* last-name] </p>
    
        </div>
    
        <div class="col-md-3 col-sm-12">
            <p>Your Email *<br />
                [email* your-email] </p>
    
            <p>Telephone *<br />
                [tel* tel-819]</p>
        </div>
    
        <div class="col-md-3 col-sm-12">
            <p>Property Address<br />
                [text address]</p>
    
            <p>City<br />
               [text city]</p>
        </div>
        <div class="col-md-3 col-sm-12">
            <p>Province<br />
               [text province]</p>
    
            <p>Postal Code<br />
               [text postal-code]</p>
        </div>
    </div>
    
    <h3>Property Information</h3>
    
    <div class="row">
    
        <div class="col-md-6 col-sm-12">
    
            <p>Property Class:<br />
               [select property use_label_element "Condominium" "Townhome" "Single Family Dwelling" "Apartment Block"]</p>
    
            <p>Year Built<br />
           [number build-year min:1900 max:3500]</p>
    
            <p>Number of Bedrooms:<br />
           [select num-bed "1" "2" "3" "4" "5+"]</p>
    
            <p>Number of Bathrooms:<br />
           [select num-bath "1" "1.5" "2" "2.5" "3" "3.5" "4" "4.5" "5+"]</p>
    
            <p>When do you plan to lease this property? (yyyy-mm-dd)<br />
            [date date-lease] </p>
    
        </div>   
    
        <div class="col-md-6 col-sm-12">
    
            <p>Style & Features<br />
               [checkbox features use_label_element "Bungalow" "2-storey" "Apartment" "Walk-out Basement" "Gated Community" "Parking " "Attached Garage" "Detached Garage"]</p>
    
        <p>Square Footage<br />
           [number sq-foot]</p>
    
        </div>
    
    </div>
    
    <div class="row">
    
        <div class="col-sm-12">
            <p>Additional Details<br />
                [textarea add-details] </p>
    
            <p>[submit "Send"]</p>
    
        </div>
    </div>

    MAIL:

    From: [first-name] [last-name]
    Subject: Property Management form from [first-name] [last-name]

    Message body:

    Contact Information
    First Name: [first-name]
    Last Name: [last-name]
    Your Email: [your-email]
    Telephone: [tel-819]
    Property Address: [address]
    City: [city]
    Province: [province]
    Postal Code: [postal-code]

    Property Information
    Property Class: [property]
    Style & Features: [features]
    Square Footage: [sq-foot]
    Year Built: [build-year]
    Number of Bedrooms: [num-bed]
    Number of Bathrooms: [num-bath]
    When do you plan to lease this property?: [date-lease]
    Additional Details: [add-details]

    Thread Starter aeriis

    (@aeriis)

    IN the default form provided by the plug-in the mail from includes short code: [your-name] <[your-email]>, is the problem that I’m using 2 variables instead of 1? Also, I am using the same convention on my other forms and there are no problems. Can you please advise?

    Thread Starter aeriis

    (@aeriis)

    UPDATE: I made those changes anyways as a test and no change, it’s still not going through

    is the problem that I’m using 2 variables instead of 1?

    No – you are sending emails from addressees that are not hosted on your domain. That makes you look like a spammer.

    This issue is covered in detail in the link I suggested to you.

    Thread Starter aeriis

    (@aeriis)

    OK I must have misunderstood your response.

    I should have mentioned this site is a test, which I created to test this problem without bothering the client with incessant emails. Originally we were running this form with an @drummerrealty.com email, when the problem was discovered I moved it over and continued testing with my own email.

    I just made this adjustment anyways with the client’s email and I am still getting the same error, do you have any additional suggestions?

    All my suggestions are in the link I suggested.

    Thread Starter aeriis

    (@aeriis)

    Thank you for responding, I really appreciate it and that’s an awesome link, but I had already run through this article before posting my query.

    Use Postman SMTP temporarily to troubleshoot your problem.

Viewing 9 replies - 1 through 9 (of 9 total)
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