One of WooCommerce Orders not showing at the backend
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Hi WooCommerce & All Friends on www.ads-software.com,
Hope you are well!
Our company https://silvergoldpmx.ca/ receive an order notification from the stripe (Credit card) saying an order of 334.17 dollars + went through 21 Jan 2022.
But at the backend of our website — > WooCommerce –> Order, this order is not showing at the backend. We don’t even receive a new order notification email that has been set up properly before.
So not sure what has caused the order and notification missing at the backend? Can we do something to prevent it from happening again?
Many Thanks & Regards
Nilesh
Viewing 5 replies - 1 through 5 (of 5 total)
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Hi Igor
You can check logs
2022-01-09T12:04:59+00:00 INFO Mail sent to [email protected] for successful subscription – 25032
2022-01-09T12:04:59+00:00 INFO Subscriber [email protected] successfully subscribed – 25032& System status
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Just to be sure, can you please go to WooCommerce > Orders, add the user’s email into the Search orders button? Can you see the order in your back end?
Link to image: https://snipboard.io/O7Hwg5.jpgLet us know.
Hello,
I did as you mentioned, search the user’s email id in the order list, but did not found any order.
Thanks
Viewing 5 replies - 1 through 5 (of 5 total)
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