One Time Payment

  • Resolved nqtrees

    (@nqtrees)


    2 years, 6 months ago

    I purchased your plugin Checkout Fields Manager For Woocommerce. Set it up with radio tags for Courier Authority To Leave and an unattended leave message and all worked well with the additional field appearing in the order backend and on the notification emails.

    The reason for purchasing your plugin was the way you marketed it as a one-time payment. This definitely appealed to me. I understood if there was a problem I couldn’t fix, then I would need to purchase a maintenance plan.

    After 12 months all the features I purchased it for were disabled. The Courier ATL sometimes appeared in the backend and other times didn’t. Every one of the frequent updates to the plugin seemed to change what happened in the backend and still does. The email notifications now don’t contain the information.

    I only have the plugin enabled on one site, though sometimes I need to enable it on staging sites checking conflicts.
    How does this justify your marketing as a one-time payment?

    This is the only way I have found to contact you as your support section doesn’t allow expired members to contact you.
    Hopefully, you will respond.

    thanks, Nita

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author quadlayers

    (@quadlayers)

    hello @nqtrees
    you can contact our premium support here

    https://www.quadlayers.com/account/support

    best regards

    Thread Starter nqtrees

    (@nqtrees)

    goodonya

    as I mentioned in the previous post

    This is the only way I have found to contact you as your support section doesn’t allow expired members to contact you.

    got any other ideas

    Plugin Author quadlayers

    (@quadlayers)

    the premium features are not disabled on license support expiration
    make sure you have installed the pro version and make sure you have the latest versions of both plugins, free and pro
    check installation and activation process
    https://quadlayers.com/documentation/woocommerce-checkout-manager/

    Thread Starter nqtrees

    (@nqtrees)

    thank you, thank you, thank you. I downloaded the pro version from the link you sent, activated it, and did a dummy order.

    Everything now works as it did before. The ORDER EXTRA appears in the email notification and in the Woo Commerce orders.

    I appreciate the help and instructions you have provided.

    best regards Nita

    PS I also have a note that appears at the bottom of the page, that is still there and never disappeared like the other features.

    Plugin Author quadlayers

    (@quadlayers)

    great! thanks for the update!

Viewing 5 replies - 1 through 5 (of 5 total)
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