One User Unable to Subscribe

  • Resolved jonesej

    (@jonesej)


    9 years, 5 months ago

    I have one person attempting to subscribe using the JetPack v3.53 Subscription widget and receiving the following error:

    There was an error when subscribing. Please try again.

    On the same machine using other email addresses works without issue. Different machines and browsers all return the same error for this email address. Is there any way to further troubleshoot this individual email address?

    https://www.ads-software.com/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you contact us via this contact form, and let us know the reader’s email address? We will then be able to tell you more about that specific email address, and why it can’t be used to subscribe to your site.

    You could also point the reader to this page, where they’ll have to make sure that they didn’t block WordPress.com from sending them emails.

Viewing 1 replies (of 1 total)
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