Ongoing Issue with Purchase Event Tracking

  • Resolved bagwani123

    (@bagwani123)


    1 month ago

    Dear Facebook for WooCommerce Support Team,

    I hope this message finds you well. I am creating a new ticket regarding the ongoing issue with Purchase event tracking that I have previously raised in multiple emails (3-4 times), but I have not received any response yet.

    As per your suggestion, I have uninstalled the Pixel Cat Lite plugin, and I have also sent you the website stats as requested. Despite following all your instructions, the problem still persists, and I am facing discrepancies in the tracking of purchases.

    To provide further clarity, I have already shared screenshots of both the Meta Ads Manager and WooCommerce eStore. The website shows 5 sales, with 1 direct and 2-3 coming from Google paid ads, but only 2 sales are recorded as coming from Meta ads, which were generated through the “founder video” ad. However, Meta Ads is still showing 5 purchases for this single ad, which is incorrect.

    Image link – https://ibb.co/g6SjnyP , https://ibb.co/02wpQwW , https://ibb.co/0ywKbSp

    Since I have not received any response on my earlier tickets, I am submitting this new ticket to request urgent resolution of this issue. Could you please confirm if there is anything more I need to do, or if the problem can be resolved from your end?

    This issue is directly impacting my ad performance, and I would really appreciate your prompt response.

    Looking forward to your immediate assistance.

    Best regards,
    BAGWANI

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support iodic

    (@iodic)

    Hi, we have replied on the existing topic. Can you please close this one so we can focus the conversation in one place?

Viewing 1 replies (of 1 total)
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