Only 10 reviews being pulled

  • Resolved Uriahs Victor

    (@uriahs-victor)


    6 months, 1 week ago

    For some reason only 10 reviews are being retrieved. I thought it was because I didn’t add an api key (I think you have one set by default), but even after I added my api key…the plugin only returns a few results no matter how high i make the limit.

    Is there a date limit? I’m trying to pull some reviews that are more than 5 years old

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  • Plugin Author richplugins

    (@richplugins)

    Hi @uriahs-victor,

    Few words about how the plugin’s work.

    The plugin uses the Google Places?API?to get your reviews. The?API?only returns the 5-10 most helpful reviews. When Google changes these most helpful reviews the plugin will automatically add the new one to your database. Thus slowly building up a database of reviews. It’s a limitation of Google, not specifically the plugin.

    The plugin can only download what Google returns in their Places API. It is usually the 5 Most Helpful (not newest) reviews. You can check what the API returns by entering your Place ID and Google API key in this url:

    https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_GOOGLE_API_KEY

    However, if you got new reviews for your Google place, but the plugin does not show these, it means that Google didn’t include it to 5-10 most helpful and the plugin just can’t get this. It’s a limitation of Google, not the plugin.

    To understand why your 10 reviews are not updated, please send debug information to our support email.

    Thanks!

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