Only 4.5 and 5 stars possible

  • petrapetrara

    (@petrapetrara)


    3 years ago

    Hi there,
    unfortunately, it seems that recently users are only able to rate 4.5 or 5 stars and the results are being shown immediately. Any idea on how to fix this, known workaround?
    Thanks so much in advance,
    kind regards,
    Petra

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Blaz K.

    (@blazk)

    Hi Petra,

    This sound like incompatibility with some other plugin or the theme.

    Please try following the steps here: https://www.ads-software.com/support/topic/sticky-read-before-posting-%e2%9a%a0%ef%b8%8f/

    Regards,
    Blaz

    Thread Starter petrapetrara

    (@petrapetrara)

    Dear Blaz,

    did the plugin conflict test as follows:
    First i deactivated ALL plugins in staging environment, checked after each one, could not pin one down.
    Then i deleted ALL other plugings in staging environment, checked after each one, could not pin one down.
    Switched to 2021 theme, the problem persisted too.

    What i found out: In your plugin, when i switch to “Do not show average rating and number of ratings under the widget” then i am able to give stars from 1 – 5 as it should be.

    Any idea?

    Best
    Petra

    Thread Starter petrapetrara

    (@petrapetrara)

    Dear Blaz,
    would you have another idea?
    As i wrote, i stripped it down to the bone, step by step…
    Best
    P.

    Plugin Support Blaz K.

    (@blazk)

    Hi Petra,

    Please share the link to the website so I can see the issue. It’s very hard to debug without that. Thanks!

    Blaz

    Thread Starter petrapetrara

    (@petrapetrara)

    Dear Blaz,
    thanks, could i email it to you or so? Do not want to post publicly

    Thread Starter petrapetrara

    (@petrapetrara)

    Dear Blaz, could you send a mail to this disposable mailadress and i can answer and send you the link: [email protected]
    Thanks, Petra

    Thread Starter petrapetrara

    (@petrapetrara)

    I would also like to donate once we got this debugged

Viewing 7 replies - 1 through 7 (of 7 total)
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