• Resolved saveatrain

    (@saveatrain)


    we have litespeed cache & woocommerce and did many modifictions (mainly indexing and loading google locally) and the site is loading with low ttfb and fast first colorful painting.

    however, the cart and checkout pages takes very long time to load

    1. we checked if cart and checkout have different js or plugins loading then front end and no
    2. we did ignite caching module of litespeed cache for wordpress with esi on

    what do you think could be the issue?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @saveatrain

    Thanks for reaching out!

    There are many possible reasons why your cart and checkout pages take a very long time to load. You could check this support documentation about Troubleshooting a Slow Site for your reference.

    Meanwhile, see if switching to the default Storefront theme and only WooCommerce plugin enabled and see if this makes any difference.

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Roxy

    (@roxannestoltz)

    Hi @saveatrain ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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