Only embeded Group Chat should be shown

  • Resolved floh79

    (@floh79)


    3 years, 9 months ago

    Hello, I’m trying demo version. This plugin is very promising. Unfortunatelly I urgently need to fix an issue.

    I embedded a group chat by inserting shortcode. So far so good. Unfortunatelly there is a tab on the right side of the page and there is the second chat on same page. I only need the embedded one. How can I remove this “side-tab chat”?

    Currently User-list is selected in widget-mode, but I don’t need that. ??

    Best regards
    Floh

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter floh79

    (@floh79)

    Come on… seriously?

    What about your words?
    https://www.ads-software.com/support/topic/i-need-to-contact-the-customer-support-center-of-flyzoo-co/

    Flyzoo

    (@andrea-de-santis)

    1 month, 3 weeks ago

    Hi @youreventdrew,

    We’ve just moved our support team over to a new platform to try to rid any potential of these experiences moving forward.

    I’m deeply sorry you and others have had this experience.

    For support needs, please email [email protected] and our new ticketing system will log everything to ensure nothing falls thru the cracks.

    Thanks,
    Steve

    I also tried with https://www.flyzoo.co/support but there I also didn’t get reply since one week and my trial is over today and I should decide if I buy Flyzoo-chat…

    Best regards
    Floh

    • This reply was modified 3 years, 9 months ago by floh79.
    • This reply was modified 3 years, 9 months ago by floh79.
    Thread Starter floh79

    (@floh79)

    More than 5 weeks and still no reply. Neither here nor the support on flyzoo.co page. :/

    Plugin Author Flyzoo

    (@andrea-de-santis)

    Floh79,

    As mentioned in your other thread. We responded to your initial request within 10 minutes (it was 2) back in February. We never heard back from you requesting url and images of the problem.

    The next correspondence we had from you was 2.5 days ago and we have sent you instructions on what is missing from your site to get our plugin working. We await your response via our helpdesk AT [email protected].

    Thank you,
    [email protected]

    Hi, Is there a way I can get support ?… I have been trying to get support since 3 weeks… No one ever replies. I installed the plugin on a staging site and now I need flyzoo to point to the actual site

    • This reply was modified 3 years, 8 months ago by andreanegagne.
Viewing 4 replies - 1 through 4 (of 4 total)
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