Only first email sent out of a group, others have “empty body”

  • Hi there,

    I also have emails not sent since version 1.3.2, NOT resolved with 1.3.2.1. The problem disappears when downgrading to 1.3.1.2.

    The problem exists when multiple emails are sent together. Either because there are several to: or cc: or bcc: addresses, or when using a newsletter plugin sending multiple emails at a time.

    Here are the issue’s details: when a group mailing is done, only the first mail of the group is correctly sent. All others have “empty bodies”, as the Postman SMTP plugin says. The emails transcriptions actually show only the headers (correctly filled), but no bodies at all. As a consequence, these emails are not sent.

    I have been using this configuration and plugins combinations for months and even years without problems. The issue just appeared with Email Template 1.3.2 and immediately disappears when downgrading to 1.3.1.2.

    Thanks for advices.
    Yves.

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @ypeynaud ,
    could you provide access to your site where I can see the issue? I can send multiple emails locally without any issue.

    Thread Starter ypeynaud

    (@ypeynaud)

    Hi @timersys,

    Unfortunately, I can’t provide access to my site. As I said, I have downgraded Email Template to 1.3.1.2, both on my production site (because my customers need to receive emails) and also on my staging site (because I have on-going developments also needing to send multiple emails).

    In all cases, the error is clearly the same: “empty body”. Maybe I could check other things for you if this not too complicated?

    I was experiencing this same issue and it was solved by downgrading to 1.3.1.2 as well.

    Thanks @ypeynaud for the heads up!

    This problem occurred to me as well. When sending two messages at the same time, the second message had an empty body.
    E-mails are sent from “Ninja Forms” via “Easy WP SMTP” with template substitution using “Email Templates”.

    Here is what the Easy WP SMTP writes in the debug file:

    Headers: Content-Type: text/html | charset=UTF-8 | X-Ninja-Forms:ninja-forms | From: My site <[email protected]>, To: [email protected], Subject: Your request has been accepted
Headers: Content-Type: text/html | charset=UTF-8 | X-Ninja-Forms:ninja-forms | From: My site <[email protected]> | Reply-to: [email protected] <[email protected]>, To: [email protected], Subject: Your request has been accepted
*** Message body empty ***
    • This reply was modified 3 years, 9 months ago by berenduck.

    The same problem at my site. When sending two emails via “Ninja Forms” or “Contact Form 7” the second mail has no body content.

    Thread Starter ypeynaud

    (@ypeynaud)

    Hi @timersys,

    For information, I tried to upgrade to Emails Template Version 1.3.2.1 but it did not solve the problem. Still “Empty Body Emails”, only the first one sent.

    Had to retrofit to Version 1.3.1.2 and working fine again.

    Cheers

    Hi all,

    I have submitted an issue on the GitHub repo regarding this.
    https://github.com/timersys/wordpress-email-templates/issues/40

    It seems that our PR https://github.com/timersys/wordpress-email-templates/pull/29 introduced a breaking change into the plugin.

    We are using custom email templates (https://timersys.com/customize-wordpress-email-templates-plugin/) and because our templates used include_once instead of include, this is where the issue lies.

    If you have any templates using include_once, simply change it to include and it will work.

Viewing 7 replies - 1 through 7 (of 7 total)
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