Only free review shortcode is working

Our paid review shortcode stopped working. Only the free view shortcode works. You can see the free and paid versions on this page: https://www.myworkdrive.com/test Free version load, paid does not. Paid shortcode: [trustindex data-widget-id=a745c80227381452817617a6ecd] Our WordPress log:

URL: https://www.myworkdrive.com
MySQL Version: 8.0.37
WP Table Prefix: wp_
WP Version: 6.7.1
Server Name: www.myworkdrive.com
Cookie Domain: www.myworkdrive.com
cURL Version: 7.81.0
SSL Version: OpenSSL/3.0.2
CSS path: /nas/content/live/myworkdrive/wp-content/uploads/trustindex-capterra-widget.css
PHP Info:
Version: 7.4.33.7
Memory Usage: 47.17MB
Memory Limit: 512M
Max Upload Size: 50M
Max Post Size: 100M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 3600 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Capterra Reviews
Plugin Version: 12.5
Options:
active: 1
page-details: false
subscription-id: 7af120258
proxy-check:
style-id:
review-content:
filter:
scss-set:
lang:
no-rating-text:
dateformat:
rate-us-feedback:
verified-icon:
enable-animation:
show-arrows:
show-reviewers-photo:
download-timestamp:
widget-setted-up:
disable-font:
show-logos:
show-stars:
load-css-inline:
align:
review-text-mode:
floating-desktop-open:
floating-mobile-open:
amp-hidden-notification:
review-download-token: 1692b47941
review-download-inprogress:
review-download-request-id:
review-download-modal:
review-download-is-connecting:
review-download-is-failed:
review-manual-download:
reply-generated:
instagram-promo-opened:
footer-filter-text:
show-header-button:
reviews-load-more:
activation-redirect:
notifications: {
"not-using-no-connection": {
"timestamp": 1738169321,
"active": true,
"do-check": false
},
"rate-us": {
"active": true,
"timestamp": 1738169321
}
}
top-rated-type:
top-rated-date:
show-review-replies:
verified-by-trustindex:
cdn-version-control:
version-control: {
"update-version-check": "12.5"
}
preview:

Reviews: []

CSS:

Active Theme: TriDigital 1.0
Plugins:
Author Bio Box (3.4.1 - active)
Better Search Replace (1.4.10 - active)
Check & Log Email - Easy Email Testing & Mail logging (2.0.4)
Classic Editor (1.6.7 - active)
Cloudflare (4.12.8)
Collapse-O-Matic (1.8.5.8 - active)
CookieYes | GDPR Cookie Consent (3.2.8 - active)
Disable Comments (2.4.6 - active)
Download Manager (3.3.07 - active)
Easy Theme and Plugin Upgrades (2.0.2 - active)
Fast Velocity Minify (3.4.1 - active)
Footer Mega Grid Columns (1.4.2 - active)
Gravity Forms (2.9.2 - active)
Gravity Forms - Placeholders add-on (1.2.1 - active)
Gravity Forms Email Blacklist (2.5.6 - active)
Gravity Forms Entries Import (1.1.1 - active)
Gravity Forms Zero Spam (1.4.6 - active)
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress (1.20.3 - active)
Header Footer Code Manager (1.1.39 - active)
Imagify (2.2.4 - active)
jQuery fitText (1.2 - active)
KB - Elegant Layouts (2.15.3 - active)
KB - Widgets (1.10.1)
Knowledge Base for Documents and FAQs (11.31.0 - active)
Memberium for Keap (3.06 - active)
Memberium Installer (1.0)
Ninja Tables (5.0.18 - active)
Pages over Category Archives (Same Slugs) (1.0 - active)
Popup by Supsystic (1.10.30 - active)
Post Type Switcher (3.3.1 - active)
Pretty file list pro (1.8.1 - active)
Pricing Table by Supsystic (1.9.13 - active)
Pricing Table by Supsystic PRO (1.3.9 - active)
Redirection (5.5.1 - active)
Self-Hosted Google Fonts (1.0.1 - active)
SendGrid (1.11.8 - active)
Surfer – WordPress Plugin (1.6.1.542 - active)
Syntax Highlight (1.0.2 - active)
Table of Contents Plus (2411.1 - active)
Tag Pages (1.0.2)
TranslatePress - Multilingual (2.9.3 - active)
TranslatePress - Personal (1.3.8 - active)
Username Changer (3.2.2 - active)
User Switching (1.9.1 - active)
Widgets for Capterra Reviews (12.5 - active)
Widgets On Pages (1.9.0 - active)
WordPress Importer (0.8.3 - active)
WP Add Custom CSS (1.1.6)
WP Crontrol (1.18.0 - active)
Yoast Duplicate Post (4.5 - active)
Yoast SEO (24.3 - active)
Yoast SEO Premium (24.3 - active)
ZeroBounce Email Validator (1.1.3)

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