Only half of the products on WooCommerce appear in FB catalogue

  • Resolved plewer

    (@plewer)


    3 years, 6 months ago

    Depite having over 2000 products in WooCommerce, only half of them are actually in the Facebook catalogue after syncing. I have looked up the issues in Catalogue Manager and it says many of the unsynced products are missing the “Google-Product-Category”. However, all products were entered using the same data so why does this only affect half? I found a “Google-Product-Category” field in the sync settings in WooCommerce but the product options are very limited and it won’t save anyway. How do I fix this so all the online store products are in the Facebook catalogue?

    The page I need help with: [log in to see the link]

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  • Plugin Support AJ a11n

    (@amandasjackson)

    Hi @plewer

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    If only some of your products are missing from your Facebook shop, then this may be due to some of your products being out of stock or being virtual products.

    Out of stock products are not synced to Facebook. As such, if some but not all of your products have synced to Facebook, filter your list of products by stock status to determine how many products are currently out of stock in your store (os how many are in stock) to see if this number matches the number of items that are missing from your Facebook catalog.

    Virtual products are not allowed as part of Facebook’s e-commerce policy, and therefore can’t be shown on your Facebook shop. As such, you will notice that any virtual products your store has won’t be synced to Facebook.

    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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