Only one Custom Ticket Field get through to zendesk

  • Hi Pipdig,

    I have embedded some forms to our web page.

    The Custom Fields I created and want to use are shown in my forms but when the submitted form arrives into my Zendesk Support only the first Custom Form Field will be reciewed.

    Example: I want to use Custom Ticket Field: “Mobile” no and “City” in my Contact Form.

    You fill in both of them but I will only reciewe the data from “Mobile”

    If I change order of the fields I will reciewe “City” and not “Mobile”

    Please help me solve this.

    / felix

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author pipdig

    (@pipdig)

    Hi Felix, sorry for the slow reply!

    This seems quite strange. I’m not sure what would cause that type of error. Would you be ok to send a login for the site so I can take a look? If so, you’re welcome to email support[at]pipdig.co.uk. If you can also send a login for Zendesk this will help me to check the ticket field IDs too.

    I appreciate you may not want to send login details though. Another option would be to create another test page which includes all the custom fields. Currently I can only see a single custom field in the link you added to your post here.

    Thanks,

    Phil

Viewing 1 replies (of 1 total)
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