• Resolved Tobias

    (@3dtobias)


    from one second to the next most of the paying options at my checkout disappeared.
    i only see paypal and credit card.
    I this a paypal problem?
    i didn’t change something.

    please help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @3dtobias

    Do you mean you no longer see the Alternative Payment Methods (APMs)?

    PayPal Payments automatically determines which payment methods are loaded based on the eligibility of the buyer. I’m seeing the expected buttons in your Checkout for a German IP address:

    APMs can be disabled multiple ways, so it’s possible you maybe enable Vaulting for a moment. When Vaulting is enabled, Pay Later and APMs are not available.

    I hope this helps!

    Kind regards,
    Niklas

    Thread Starter Tobias

    (@3dtobias)

    Hi Niklas,

    i forgot to write.
    After a few hours i could see it again.

    i didn’t change anything in this time.
    Maybe an issue from the internet provider because of the IP?

    Thanks Tobias

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi Tobias,

    The most relevant factorprobably is the IP address, as this is what PayPal primarily uses to determine APMs. Every buyer gets to see their own set of buttons, depending on their eligibility. It’s possible PayPal may have not correctly detected the IP for a moment.

    But APMs not appearing is unlikely to be a problem with the plugin, at least beyond certain configurations (e.g. Vaulting, horizontal layout, funding disabled etc.).

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
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