Only Receiving Password Reset Email at Gmail Account

  • I have been not receiving the password reset email from WordPress on a few (but not all) of our client websites. WordPress says the email was sent, but it never shows up. However, this doesn’t happen when I request it using login/user that is set-up with my Gmail address. I get the email from WordPress without any issues when it is sent to my Gmail address. Not receiving the emails has happened with roughly three to four different users/websites – all in different locations/networks and separate domains/email addresses. I’m not sure why this is happening or how to fix it. There doesn’t seem to be a lot of users who have run into this specific problem. Any help would be great.

    The page I need help with: [log in to see the link]

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You have an SPF record set for your domain, but the IP address is not the address of your site. Try adding that IP to the list of permitted senders:

    [sdstern@sds-desk ~]$ nslookup
> set type=txt
> nscudic.org
Server:		127.0.0.1
Address:	127.0.0.1#53

Non-authoritative answer:
nscudic.org	text = "MS=ms88752734"
nscudic.org	text = "cmsvrcv3gpaopcda461s2avmne"
nscudic.org	text = "v=spf1 ip4:142.176.163.114 include:spf.protection.outlook.com ~all"

Authoritative answers can be found from:
> exit

[sdstern@sds-desk ~]$ nslookup nscudic.org
Server:		127.0.0.1
Address:	127.0.0.1#53

Non-authoritative answer:
Name:	nscudic.org
Address: 67.43.226.89

    https://mxtoolbox.com/SPFRecordGenerator.aspx?domain=nscudic.org

Viewing 1 replies (of 1 total)
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