Only Special Delivery Options Showing at Checkout

  • Resolved webtexweb

    (@webtexweb)


    1 year, 5 months ago

    Currently have the maintenance page active. The rates are only showing special delivery rates for UK and Europe. This is not a plugin conflict as I have deactivated all plugins and have the same issue. Is there a fix for this? Is it just a setting that I’m missing somewhere?

    Many thanks

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support tograczyk

    (@tograczyk)

    Hi @webtexweb,

    Could you please send a screenshot of your shipping zone settings, the Royal Mail shipping method settings and the contents of the cart?

    What Royal Mail services are available, and what do you expect to see in the cart?

    In the shipping zone, which includes the United Kingdom and Europe, you should be able to display these services:

    Looking forward to your reply.

    Best regards,
    Tomek

    Thread Starter webtexweb

    (@webtexweb)

    I have all the options I want showing but the only options showing when you add to cart and checkout are special delivery

    https://ibb.co/kHJ7tT0

    Plugin Support tograczyk

    (@tograczyk)

    Hi @webtexweb, thanks for the screenshot of the settings, can you attach a screenshot of the shipping zone and cart as well?

    You mentioned “special delivery”, what do you mean by that? Are these some other additional shipping methods?

    Best regards,
    Tomek

    Thread Starter webtexweb

    (@webtexweb)

    https://ibb.co/0Cmrc3W
    https://ibb.co/fdQQkdz

    You can see from the cart that there are only 3 options which are the guaranteed at a specific time. I need all the options showing on the first screenshot. 1st class, 2nd class etc. Most people will not want to pay those high prices for shipping.

    Many thanks
    Tim

    Plugin Support tograczyk

    (@tograczyk)

    Thank you for the additional screenshots and details.

    Could you please check what shipping address you are entering, for which rates are displayed?

    Best regards,
    Tomek

    Thread Starter webtexweb

    (@webtexweb)

    I’ve put in my own UK address and it doesn’t give all the options. Besides, this needs to be correct at the cart stage, not at the checkout stage only.

    https://ibb.co/3YDrwvL

    Plugin Support tograczyk

    (@tograczyk)

    Hi @webtexweb,

    One last thing to verify, which seems to be the one that affects the availability of rates in your store. Can you check the dimensions of the default package in the Royal Mail Live Rates method settings?

    Package Settings?

    Royal Mail imposes size limits on parcels for some services, this can affect their availability. Please change the dimensions of the default parcel according to the guidelines: https://personal.help.royalmail.com/app/answers/detail/a_id/89 and all services should be available.

    If you have any additional questions, please let me know, I’ll be happy to help. 

    Best regards,
    Tomek

    Plugin Support tograczyk

    (@tograczyk)

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    If you have any additional questions, please let us know, we’ll be happy to help.?

    ?Best regards,
    Tomek

Viewing 8 replies - 1 through 8 (of 8 total)
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