Only the menus are showing on my dashboard – no content

  • Hi, for some reason, I haven’t done anything, no transfers, no new plugins, etc, but when I login to my dashboard, only the left side (the menu) is showing. No content under menus. I can’t update wordpress, can’t access plugins, nothing.

    Not sure what to do or why this started.

    Please help. Thank you!

    Not sure what version of wordpress this is, can’t tell.

    https://www.allureboudoirstudio.com.

Viewing 10 replies - 1 through 10 (of 10 total)

  • Start troubleshooting by renaming the plugins folder on the server:

    wp-content
    plugins.HOLD

    You will need to use FTP or Cpanel to do so – ask your hosting company if you don’t know how to do that on your server files.

    Thread Starter mkukuc

    (@mkukuc)

    Okay, I’ve renamed it.

    Okay, if that didn’t fix it, might be a theme problem so try renaming your active theme:

    wp-content
    themes
        duotive-fortune.HOLD

    Make sure that you do have a copy of a default theme (twentyfifteen or twentyfourteen) in that folder – so WP can load it automatically when you rename yours.

    Thread Starter mkukuc

    (@mkukuc)

    thank you for your help. I’m working with my theme people on this now..and if that doesn’t work, will be calling my host.

    I appreciate your time. Thanks again!

    Thread Starter mkukuc

    (@mkukuc)

    Hi, Okay..so this issue is not resolved I have been in touch with both my theme support people, as well as my host (hostgator) support. They all say that this is definitely a wordpress problem. I think I need someone advanced to help me with this issue.

    Please help!!!

    Looks like that theme is still active on your site? Have you renamed it per the above?

    Thread Starter mkukuc

    (@mkukuc)

    I guess I’m not sure how to do that. I’m not certain this site is backed up and I can’t go in and do that. I’m afraid to rename it and mess it up. Please advise.

    And I’m not sure what that means that it might be a theme proglem.

    renaming your active theme:

    wp-content
    themes
        duotive-fortune.HOLD

    Make sure that you do have a copy of a default theme (twentyfifteen or twentyfourteen) in that folder – so WP can load it automatically when you rename yours.

    You will need to use FTP or CPanel to access your site files on the server to do this. Ask HostGator how to set that up if you don’t know how to use one of those.

    I’m afraid to rename it and mess it up.

    Renaming it will just force WP to load a default theme – this is very standard troubleshooting. If that fixes the problem, that indicates something is going on with the theme to cause that problem. If it doesn’t fix the problem, change it back and enable debug –

    https://codex.www.ads-software.com/Debugging_in_WordPress

    But yes, it would be a good idea to back up the site first – see:

    https://codex.www.ads-software.com/WordPress_Backups

    BTW, just checked and your site is running WP 3.3.2 – which is VERY outdated and very insecure!

    So getting that updated should be part of getting this problem solved – at this point, you will need to do a series of manual updates – see:

    https://codex.www.ads-software.com/Updating_WordPress

    You’ll need to check that your theme is compatible with the most recent version of WP!

    Thread Starter mkukuc

    (@mkukuc)

    That did it! Thank you. Once I updated manually to the new version I was able to get in. Thanks so much for your help!

Viewing 10 replies - 1 through 10 (of 10 total)
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