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Resolved

Amy

(@stanthonyholidaycottages)

Hi,
Monster Insights has suddenly stopped working for one of two websites we have.
In WordPress, the following message displays for Monster Insights:

Ooops! It Appears JavaScript Didn’t Load
There seems to be an issue running JavaScript on your website, which MonsterInsights is crafted in to give you the best experience possible.

If you are using an ad blocker, please disable or whitelist the current page to load MonsterInsights correctly.

Script error.
Copy the error message above and paste it in a message to the MonsterInsights support team.

Resolve This Issue

Why has this happened to one website and not the other? How do I fix this?

Thanks in advance!

Amy

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Michelle D.
(@devmich)

1 year, 11 months ago

Hi @stanthonyholidaycottages,

Thanks for reaching out. I’m sorry about the trouble here.

If you log into your website in an incognito/private browsing window of your web browser, and attempt to access your reports that way, does the same issue occur?

If you continue to experience the same error, our team would be happy to take a closer look if you could reach out to us at https://www.monsterinsights.com/lite-support/.

Thanks so much!

Thread Starter Amy
(@stanthonyholidaycottages)

1 year, 11 months ago

Hi Michelle,

Yes the same error still occurs even if I use an incognito browser.

I will use the support link you’ve suggested.

Thanks,

Amy

cwaite
(@cwaite)

1 year, 7 months ago

Hi

I have the same issue. Was there a fix for this?

Regards
Colin

Thread Starter Amy
(@stanthonyholidaycottages)

1 year, 7 months ago

Hi Colin,

I contacted MonterInsights via the above link from Michelle D and they were able to fix the issue for me.

Regards,

Amy

cwaite
(@cwaite)

1 year, 7 months ago

Hi Amy

Great thanks, I’ll contact them as suggested.

Regards
Colin

Plugin Support Michelle D.
(@devmich)

1 year, 7 months ago

Hi @cwaite,

I’m sorry for the trouble here!

As @stanthonyholidaycottages mentioned, we’re happy to help investigate the JavaScript error if you could reach out to us. We recently updated our link to https://www.monsterinsights.com/get-help/

Thanks so much!

Viewing 6 replies - 1 through 6 (of 6 total)

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