"Oops" message

  • Resolved Kyle Maurer

    (@brashrebel)


    10 years, 3 months ago

    Hey guys. Just had a problem logging into my site with the plugin. I attempted the normal process of holding up my phone to authenticate but on my phone, when the barcodes line up, I just get an “Oops” message on my phone with the option to hit OK. After I hit OK I get no more wavy barcode on the phone until I reload the app. Then I just get the same results.

    Any ideas? I’m using an iPhone 5s if that helps.

    I’m sad about this because I was actually at a WP meetup trying to demo to all attendees how cool Clef is and….it didn’t work out. Sad day.

    https://www.ads-software.com/plugins/wpclef/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jesse Pollak

    (@jessepollak)

    Really sorry about this problem!

    Can you check that you are connected to the internet (your WiFi is working and/or your cellular data is not disabled)?

    Really sorry!

    Thread Starter Kyle Maurer

    (@brashrebel)

    Got home where my phone was connected to wifi and it worked like a champ.

    Is this really the intended behavior or did I possibly do something wrong?

    Plugin Author Jesse Pollak

    (@jessepollak)

    Clef definitely requires a network connection to work, but it shouldn’t require WiFi (i.e. cellular data should work perfectly).

    Thread Starter Kyle Maurer

    (@brashrebel)

    Is there any more information I can give you that would help? I mostly just want to help you guys out so the next fellow who goes to show off the awesomeness of Clef to their friends doesn’t end up underwhelming them like I did.

    Plugin Author Jesse Pollak

    (@jessepollak)

    I don’t think so —?it’s a known issue that’s affected a few users. We’re working on fix and adding better messaging for when it does fail.

    Thanks for the report, really appreciate it!

Viewing 5 replies - 1 through 5 (of 5 total)
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