Watch in the excerpt from red scarf girl what do the red guards take from jiang.Claim Your Free 999 Pesos Bonus Today

Resolved SmileWP
(@anotheropus)

1 year, 7 months ago

I have a GA4 account and property for my site.
When I click the Connect Monsterinsights button I get a pop-up with this:

Screenshot: https://i.imgur.com/VMrcKmU.png

(X) Error
Oops! There has been an error authenticating. Please try again in a few minutes. If the problem persists, please <a target=”_blank” href=”https://www.monsterinsights.com/my-account/support/?utm_source=liteplugin&utm_medium=notice&utm_campaign=error-authenticating&utm_content=8.18″>contact our support</a> team.

Yes, it literally gives the HTML in the error!

The error message says “Please try again in a few minutes.” I have tried for weeks.

I have uninstalled and re-installed the plugin.
I have cleared cache.
I have MANY sites and this is the only site that has ever done this.

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Tim H
(@tharg3)

1 year, 7 months ago
Hi @anotheropus

Thanks for contacting us, and I’m sorry you received that error.

Can you please follow the steps below to resolve this error:
1. Log into your WordPress site
2. Go to Insights ? Settings under Google Authentication tab
3. First click on “Disconnect MonsterInsights” – https://a.supportally.com/i/IWuPCk
4. You may need to press “Force Disconnect” if it does not disconnect the first time.
5. Then click on “Connect MonsterInsights“-?https://a.supportally.com/i/XAEv92?and follow the steps that come after to connect to a Google Analytics property that was previously created.
Once you have completed those steps, you should not see that error any longer.

Let me know if you run into issues with that!

Thanks,
Tim
Thread Starter SmileWP
(@anotheropus)

1 year, 7 months ago

Thank you for the support, Tim.

I’ve done that several times and the error repeats.

For now I’m testing an alternative solution on this site that worked and connected to GA without a hiccup — Analitify.

Sidebar, I like the Monster Insights plugin and have relied on it for several years across hundreds of client sites. A note you might consider is that during install there are two things I’ve always disliked due to the number of installs I’ve done.
1. I don’t like the pre-checked box that signs me up for emails.
2. I really do not like the stage that auto-installs several plugins if I click the button instead of chosing the text link to skiip the installs and continue.
Those tactics aren’t cool.

Hope this helps.

Chris

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Oops! There has been an error authenticating.’ is closed to new replies.