Oops, there was a temporary payment error. Please try another payment method or

  • Resolved dgowell

    (@dgowell)


    2 years, 7 months ago

    Payments are failing on production and now i’ve set up a staging site with braintree sandbox and I’m getting the same error.

    “Oops, there was a temporary payment error. Please try another payment method or contact us to complete your transaction.”

    I’ve enabled logging but the log data looks encrypted, it gives me no clues anyway. Is there a way to interpret the log data?

    Log:

    04-20-2022 @ 16:33:04 - Request
environment: sandbox
uri: generate
data: Array
(
)
duration: 0.49226s

04-20-2022 @ 16:33:04 - Response
data: 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

04-20-2022 @ 16:33:31 - Request
environment: sandbox
uri: generate
data: Array
(
)
duration: 0.20907s

04-20-2022 @ 16:33:31 - Response
data: 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

04-20-2022 @ 16:41:16 - Request
environment: sandbox
uri: generate
data: Array
(
)
duration: 0.56985s

04-20-2022 @ 16:41:16 - Response
data: 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

04-20-2022 @ 16:41:41 - Request
environment: sandbox
uri: generate
data: Array
(
)
duration: 0.26061s

04-20-2022 @ 16:41:41 - Response
data: 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

    Any suggestions into what I should look into next?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kaushik S. a11n

    (@kaushiksomaiya)

    Hi there!

    Thank you for contacting us. ??

    I understand payments via Braintree are failing on your live site and staging site.

    I’ve enabled logging but the log data looks encrypted, it gives me no clues anyway. Is there a way to interpret the log data?

    The log data you sent is base64 encoded, you could simply copy it and use an online base64 decoder tool to decode it.

    I checked the log data but it didn’t reveal anything useful. I see that the log is missing merchantAccountId in the request, did you remove it manually before pasting the log here?

    Could you please confirm if this issue started happening recently? If yes, do you recall doing any changes to your site?

    It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Chiming in to say I noticed this error and have tracked it down to conflict with Divi theme in my case. Thought it may be helpful info in case OP is using Divi.
    No solution as of yet, just tracked it down and I’m digging.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Oops, there was a temporary payment error. Please try another payment method or’ is closed to new replies.