Oops, unexpected error occurred – New Subscriber Entry

@nomastekitchen

When a new user tries to enter their email into my widget to subscribe, an error appears – “Oops, unexpected error occurred.” Please help!

I couldn’t replicate the issue at my end. Could you make sure if the plugin is updated to the latest version? Also could you recheck if you have followed the General Plugin Settings & the steps to add Add Subscription box to website?

Let me know if you need any help.

@nomastekitchen

When a new user tries to enter their email into my widget to subscribe, an error appears – “Oops, unexpected error occurred.” Please help!

I couldn’t replicate the issue at my end. Could you make sure if the plugin is updated to the latest version? Also could you recheck if you have followed the General Plugin Settings & the steps to add Add Subscription box to website?

Let me know if you need any help.

@nomastekitchen

Did the above solution work? Is your issue resolved ?

• This reply was modified 7 years, 6 months ago by Prathamesh Palve.

@nomastekitchen,

Assuming it is working for you now, marking this as resolved.

Hello! My apologies – I have been out of the country. The issue is unfortunately not resolved, I just had a user try and subscribe and it did not work.

As a follow up – the above solution did not work. I followed all instructions as suggested but the error still exists.

I had the same issue. The problem is in \classes\es-sendmail.php

You are encoding the email address with rawurlencode, and this on some servers is changing the @ symbol to a %2540. So when the link in the sent email is clicked the failure is coming from the a bad email address.

After removing the rawurlencode completely from the file above the email address issue is corrected and all is working fine again.

@nomastekitchen, @thegodsmasher,

Please send us a support ticket from our support channel – Icegram – Contact Us – along with a mention of this thread.
We would like to investigate this.

Hello I cancelled the lines with rawurlencode but same error.

Please can you explain what do you mean for “After removing the rawurlencode completely ”

Thank you

Italo

I can confirm that removing all rawurlencode(…) references from es-sendmail.php resolved the issue for me (plug-in version 3.4.6)

I also see this problem, but *only* when the subscriber uses the widget on the front page, which is placed in “Footer Left” position. Inside articles, where it is in “Primary Sidebar”, no problem occurs.

And removing rawurlencode(...) that is around $subscriber["es_email_mail"] does not fix it…

Using version 3.4.6 og the plugin, and latest WP version also.

• This reply was modified 7 years, 1 month ago by w-g.
• This reply was modified 7 years, 1 month ago by w-g.
• This reply was modified 7 years, 1 month ago by w-g.

The issue has been solved for me in the new version 3.4.7. Thank you, developers!

• This reply was modified 7 years, 1 month ago by fincadepinto.

It didn’t work for me… Perhaps it’s a different issue?

@thegodsmasher , @bellotranzi , @fincadepinto , @w-g

Please update Email Subscribers to the latest version 3.4.8 as it fixes this (Remove usage of rawurlencode() to prevent broken subscribe & unsubscribe links) issue.

Let us know if it works for you after updating.

I have upgraded to 3.4.8, and the problem still happens… What can I do to help debug this?