Oops! We can’t send your newsletter

  • Resolved DavidDocWatson

    (@daviddocwatson)


    2 years, 2 months ago

    We have MailPoet Free version: 4.5.0 inastalled and have setup a free account.

    The key is verified
    The domain is authorised
    The sender email addresses are verified

    When an email newsletter is sent, after a short delay and an orange spinner, a screen is shown saying.

    Oops! We can’t send your newsletter
    Rest assured, this is fairly common and is usually fixed quickly.?See our quick guide?to help you solve this and get your website sending.

    The system has actually sent the emails, they are being received and reported. There are no errors on the System Status screen and all tasks are showing as completed.

    I appreciate it is not a problem (the emails are being sent), but it doesn’t look great to my client.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @daviddocwatson ,

    Thank you for reaching out to us.

    Can you let us know the name of your clients website so we can check our logs?

    Looking forward to hearing back from you.

    Have a great day!

    Thread Starter DavidDocWatson

    (@daviddocwatson)

    Sure – segs.net

    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello again @daviddocwatson ,

    Thank you for sending over the information that we needed.

    I’ve looked through your shop and internal logs and I couldn’t find any specific error that could cause what you experienced.

    Please let us know if you encounter this again and we’d investigate this further.

    Have a great day.

    Thread Starter DavidDocWatson

    (@daviddocwatson)

    It happens every time we send and is still happening.

    This is realted to sending newletters arther that any WooCommerce activity.

    Can I send you a brief video clip to show you?

    Thread Starter DavidDocWatson

    (@daviddocwatson)

    This is NOT resolved.

    We aslo have EXACTLY the same problem with another customer

    lloydsgolfclub.com

    Thread Starter DavidDocWatson

    (@daviddocwatson)

    Can you please investigate this and reslove the problem before you mark the ticket as resolved.

    Hi there @daviddocwatson,

    Thanks for getting back to us!

    Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

    We’ll be able to provide you with more information there.

    Cheers!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 8 replies - 1 through 8 (of 8 total)
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