Open Ticket

  • Hello,

    I understand that all of you that work at WP for Church are busy. However, I have had an open ticket on your website for about a week now with no response. I would greatly appreciate if you would attend to it. It is in regard to the plugin not working properly with our theme. I have spent hours trying to make it work. I was willing to talk with you regarding getting it to work but due to the no response to my ticket I have found a better solution to what I am doing with our sermons. I would like to politely ask for a refund due to it not working and not receiving any customer service.

    Sincerely, Aaron

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author alexg22

    (@alexg22)

    Aaron,

    We apologize. It was our understanding that you did not want to use the plugin and only wanted a refund. You should see that credited to your account. It did not appear you were looking for additional help according to the conversation. We apologize for the miscommunication.

    “Good afternoon. My name is Aaron. I purchased this plugin for our sermons on our website. We use the Avada theme. I have worked with it now trying to get it to work for a couple weeks and the only way anything shows up is if I use a code block element and put in shortcodes. I followed the directions for installing and getting started and it still is not working properly. I would like to ask kindly for a refund. I am not upset at all just disappointed. It has taken too much time in putting together our church website. So, I kindly ask if I could receive a refund of the payment I made for the pro version. I will not be using the plugin at all. Thank you for your time.

    Aaron”

    Thread Starter aml83

    (@aml83)

    Thanks for your response Alex. I apologize if I came across highly upset. I am not. Yes, I do want the refund and thank you for it. I understand that miscommunication happens. I just kept seeing that my ticket was still open on your site so I thought it had not been attended to. I am sorry your product did not work for us. Please have a blessed day. Thanks for your kindness.

Viewing 2 replies - 1 through 2 (of 2 total)
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